MyBradKeselowski Posted February 7, 2013 Share Posted February 7, 2013 (edited) I must honestly say and give a standing ovation for Lindberg's customer service. About a month or so ago I bought a Lindberg Texas DPS Dodge Charger kit. Well 3 weeks ago my little four legged cat furry helper decided to take a short cut across the box and what did I find inside the plastic sealed bag? A cracked windshield !!!!!!!! I'm sure you guys are very well known about these Charger kits and know that the windshields are extremely fragile and thin. Well 2 weeks ago I made a phone call to Lindberg and informed them about my problem and when I bought the kit. I told them I did not have a reciept from Hobbytown where I bought the kit and would not be able to exchange this kit since this was the only Texas DPS Charger that was on the shelve. The man I talked to was very nice and said no problem as he just asked me the kit number (why and for whatever reasons I don't know) but I gave him the kit number and WHOLA !!!!! within a 1 week period I recieved a brown bubble filled envelope with my new windshield which is still in the bubbled envelope by the way. Hahaha I will always give Lindberg my respect for caring about making a customer very happy and I will never feel bad about picking up the phone and asking for replacement parts with no questions or money involved. KUDOS TO YOU LINDBERG !!!!!!!!!!!, as you will always have me for a fellow modeler... Edited February 7, 2013 by MyBradKeselowski Quote Link to comment Share on other sites More sharing options...
Bad Brad #2 Posted February 7, 2013 Share Posted February 7, 2013 Its always good to hear about great customer service. What is even better is to hear that Lindberg is still a functioning company. They haven't made any new kit announcements in a long time, not even any news of reissues. Oh, and GO Brad !!!!..........even if he is in a Ford now. Quote Link to comment Share on other sites More sharing options...
Rob McKee Posted February 7, 2013 Share Posted February 7, 2013 It's good to hear Lindberg provides the same level of cutomer service as Revell. Quote Link to comment Share on other sites More sharing options...
Austin T Posted February 7, 2013 Share Posted February 7, 2013 I have to agree with you on this one big time.I bought the L-700 from a estate sale and it had no instructions.E-mailed Lindberg and they sent me a PDF and a set in the mail no questions asked. Great service there Quote Link to comment Share on other sites More sharing options...
Big Daddy Posted February 7, 2013 Share Posted February 7, 2013 I just had to order two sets of tires from the ramchargers kit both sets had dimples in the side wall should be here in couple of weeks lindberg and revell much better than amt were you have to pay Quote Link to comment Share on other sites More sharing options...
MsDano85gt Posted February 9, 2013 Share Posted February 9, 2013 May have to give that a try! Bought some kits on closeout at a discount store some kits the celophane plastic was opened and I'm missing some parts worth a try be honest with them about the purchase where from and not having receipts any longer..... Quote Link to comment Share on other sites More sharing options...
MyBradKeselowski Posted February 9, 2013 Author Share Posted February 9, 2013 May have to give that a try! Bought some kits on closeout at a discount store some kits the celophane plastic was opened and I'm missing some parts worth a try be honest with them about the purchase where from and not having receipts any longer..... Don't never hurt to try Daniel, if they are Lindberg kit's they may replace what parts you need. Quote Link to comment Share on other sites More sharing options...
martinfan5 Posted February 9, 2013 Share Posted February 9, 2013 I have had good luck with Revell, never had to try and get parts from Round 2 or Lindberg yet. I have had good luck with getting a replacement body from Aoshima, but not sure if it counts, as I had to pay for the body and the shipping lol Quote Link to comment Share on other sites More sharing options...
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