jasoncamaro Posted October 27, 2009 Share Posted October 27, 2009 Hi i was wondering if anyone has heard from Don i emailed him a few days ago about a order i placed a little while ago and havent had a reply Link to comment Share on other sites More sharing options...
camaroman Posted October 27, 2009 Share Posted October 27, 2009 Bought a Mustang grill off ebay recently ... Took a while but it came. Link to comment Share on other sites More sharing options...
Bridgebuster Posted October 27, 2009 Share Posted October 27, 2009 Hi i was wondering if anyone has heard from Don i emailed him a few days ago about a order i placed a little while ago and havent had a reply Got an email from him dated 9/30. Sent another to him last week and haven't heard yet, but it usually takes a few days. Link to comment Share on other sites More sharing options...
Reliable Resin Posted October 27, 2009 Share Posted October 27, 2009 Hey Guys If "anyone" has questions in regards to their orders email them directly to me here > ReliableResin@aol.com ( please don't reply through the forums or any other venue ) I receive over 20 > 30 emails a day & honestly guy's I don't type well or fast replying to emails consumes alota time *again I don't type well or fast I've found it much more productive use of my time , to stay focused in the shop actually Pouring Rubber / Resin & filling orders ,,,, than back here on the "box" Please note that we do request at least 4 > 6 weeks w/ direct orders from Reliable Resin Jason & Phil , I did reply to your emails , ck your spam folders Thanks for your patience & understanding Don Link to comment Share on other sites More sharing options...
granada76 Posted October 29, 2009 Share Posted October 29, 2009 I WISH THIS MAN WOULD UPDATE HIS WEBSITE Link to comment Share on other sites More sharing options...
limoman39 Posted November 1, 2009 Share Posted November 1, 2009 (edited) In Don's defense, I have been in contact with him and he has been in contact with me. Like any small business he is probably caught in the dreaded zone of staying a one-man-band or taking on help. In today's economy it is prolly best to stay small and wait it out. I appreciate Reliable for staying in business and providing his service. Hoping to purchase some of Don's items in the near future. My opinion, Thanks, Rick Edited November 1, 2009 by limoman39 Link to comment Share on other sites More sharing options...
jasoncamaro Posted November 22, 2009 Author Share Posted November 22, 2009 Just a update i did recive a email from don after i stared this post and was told he would be sending my order in a week but still havent recived it and that was over 3 weeks ago. its a bit worrying considering i placed this order in augast and still havent recived it i live in New Zealand and have no choice but to buy aftermarket parts and model kits from the internet and have had no problems with dealing with anyone till this Link to comment Share on other sites More sharing options...
RyanSilva Posted November 22, 2009 Share Posted November 22, 2009 That is strange because i've shipped to a friend in Australia and he got 10 of my packages in no more than 9 days. Link to comment Share on other sites More sharing options...
jasoncamaro Posted November 22, 2009 Author Share Posted November 22, 2009 That is strange because i've shipped to a friend in Australia and he got 10 of my packages in no more than 9 days. yea i know what you mean i have placed orders with slixx and model express a coulpe of times since my order from reliable resin and a order from scale dreams and recived them after a week of placing the order. don did say it will be 4 to 6 weeks to send the order which is fair enough because he probably has to make the stuff but over 3 months for a order that im not even sure im going to ever get is a bit extreme Link to comment Share on other sites More sharing options...
LDO Posted November 22, 2009 Share Posted November 22, 2009 In Don's defense... My opinion, Thanks, Rick Why do we never see posts that start with "In ModelMartin's defense...", or "In Don Holthaus's defense...", or "In Norman Veber's defense..."? Why is it always Reliable Resin? Link to comment Share on other sites More sharing options...
jasoncamaro Posted November 23, 2009 Author Share Posted November 23, 2009 Why do we never see posts that start with "In ModelMartin's defense...", or "In Don Holthaus's defense...", or "In Norman Veber's defense..."? Why is it always Reliable Resin? Thats probably because they have good service Link to comment Share on other sites More sharing options...
JOSH T Posted November 25, 2009 Share Posted November 25, 2009 Ok i just got done with placing my order with reliable resin when i was filling out the form i was "reading" it. it says 4 to 6 week just give him time i think its well worth the wait. josh thanks don... for putting up with the others and keep working hard for us Link to comment Share on other sites More sharing options...
jasoncamaro Posted November 25, 2009 Author Share Posted November 25, 2009 Ok i just got done with placing my order with reliable resin when i was filling out the form i was "reading" it. it says 4 to 6 week just give him time i think its well worth the wait. josh thanks don... for putting up with the others and keep working hard for us yea i realise thats its 4-6 weeks but its been about 13 weeks and he doesnt reply to my emails and the last email he replyed to was about 3-4 weeks ago and he said he was sending it that week and i know it only takes about 7-10 days for Stuff form America to get to New Zealand unless it goes by sea freight which i doubt he would have sent it by sea Link to comment Share on other sites More sharing options...
Jeff Sauber Posted November 25, 2009 Share Posted November 25, 2009 (edited) yea i realise thats its 4-6 weeks but its been about 13 weeks and he doesnt reply to my emails and the last email he replyed to was about 3-4 weeks ago and he said he was sending it that week and i know it only takes about 7-10 days for Stuff form America to get to New Zealand unless it goes by sea freight which i doubt he would have sent it by sea Well, unfortunately it seems pretty obvious that he hasn't sent it yet. Having to wait over 3 months for a resin product is absurd, and the lack of communication sure as hell doesn't help things. Thats just terrible business practices if you ask me. I'll bet " Mr. Reliable" didn't wait 3 months to add your money to his bank account. I'm sorry to hear this man, hope it somehow works out for you. Edited November 25, 2009 by J. Sauber Link to comment Share on other sites More sharing options...
Modelmartin Posted November 25, 2009 Share Posted November 25, 2009 i know it only takes about 7-10 days for Stuff form America to get to New Zealand unless it goes by sea freight which i doubt he would have sent it by sea The US Postal Service no longer ships anything overseas by surface mail. Everything is airmail or it doesn't go! Link to comment Share on other sites More sharing options...
mikemodeler Posted November 25, 2009 Share Posted November 25, 2009 I know this doesn't help Jason's plight but these posts are a reminder to me that there are very few (2 or3) resin vendors that I KNOW I can send an order to and get prompt, RELIABLE service from. The rest I buy it when I can lay my hands on it, like at shows or swap meets. We all tire of the posts like these because we feel like we are being held hostage. Don admits to not wanting to hang out at "the box" answering emails-fine, get someone to do it for you then Don. I am sure there is someone you can rely on to respond to the inquiries while you are pouring rubber & resin. I hope that business is that busy for Don and he just can't keep up with the orders. I would hate to think that we have yet another vendor who produces a great product but with a ton of controversy that eventually it forces them to close shop. Mike Link to comment Share on other sites More sharing options...
Salvo Posted November 27, 2009 Share Posted November 27, 2009 Well, this sucks.... I am looking for an '70 AMX conversion and Reliable Resin seemed to be the only place to find it, I got an email from Don to contact him and we would discuss the details... But, I'm afraid to go any further with this! I understand the 4-6 wk delivery time but I also understand "prompt" customer service... if you want to be in business, the customer always comes first! I'm too new here to "rant" about someones service but I hope he can remedy the situation quickly and make everybody happy.... It will bode well for his business! I want my conversion kit.......! Link to comment Share on other sites More sharing options...
jeffb Posted November 27, 2009 Share Posted November 27, 2009 stay sane..missing link has the 70 amx , and will be casting it very soon and i know he'll ship ya one within a reasonable time frame. and if he dont..tell me and i'll ruff him up for ya.. Link to comment Share on other sites More sharing options...
drodg Posted November 27, 2009 Share Posted November 27, 2009 My experience is Modelhaus, Motor City Resin Casters, and Missing Link are great at communication , quality of product and not over promissing. Reliable Resin is slow but he does get the product to you and it is good quality. Link to comment Share on other sites More sharing options...
roadhawg Posted November 28, 2009 Share Posted November 28, 2009 I'd go with Missing Link. I ordered from them and had my part in less than a week. Great products, great service! It took me six months and numerous emails (which he doesn't really have time to answer....) to get anything from Reliable. Oh, you'll eventually get it, and its good stuff....just be prepared for a wait and a bunch of emails. Think about it this way.....any business that asks that you NOT air any concerns in public should raise a red flag. Link to comment Share on other sites More sharing options...
Jeff Sauber Posted November 28, 2009 Share Posted November 28, 2009 I'd go with Missing Link. I ordered from them and had my part in less than a week. Great products, great service! It took me six months and numerous emails (which he doesn't really have time to answer....) to get anything from Reliable. Oh, you'll eventually get it, and its good stuff....just be prepared for a wait and a bunch of emails. Think about it this way.....any business that asks that you NOT air any concerns in public should raise a red flag. Six months?? Are you serious?........... Sheesh. Other than the "money issue", I would have likely forgotten about the project entirely, and moved on to something else by then... Life is way too darn short to be waiting around for that sillyness...Six months is a ridiculously long waiting period, regardless of quality.... Link to comment Share on other sites More sharing options...
kevin Posted November 29, 2009 Share Posted November 29, 2009 Well, this sucks.... I am looking for an '70 AMX conversion and Reliable Resin seemed to be the only place to find it, I got an email from Don to contact him and we would discuss the details... But, I'm afraid to go any further with this! I understand the 4-6 wk delivery time but I also understand "prompt" customer service... if you want to be in business, the customer always comes first! I'm too new here to "rant" about someones service but I hope he can remedy the situation quickly and make everybody happy.... It will bode well for his business! I want my conversion kit.......! There seems to a mistake..Missing link has been producing the AMX for 3 years now...currently i am waiting on chrome but i should have chrome parts in a week Link to comment Share on other sites More sharing options...
george 53 Posted November 29, 2009 Share Posted November 29, 2009 Well Salvo, I'm with Tommy on this one. You could WAIT for RR to come up with one, OR you could place a SURE bet an go with Kevin at Missing Link! Kev's stuff is JUST LIKE the original('cept it's RESIN, natchurly) The stuff he uses LOOKS like styrene, and IS TOP QUALITY! You get ALOT for your hard earned money with Missing Link! Link to comment Share on other sites More sharing options...
LDO Posted November 30, 2009 Share Posted November 30, 2009 What is the maximum effective range of an excuse? Zero meters Link to comment Share on other sites More sharing options...
ratnasty Posted November 30, 2009 Share Posted November 30, 2009 (edited) Well i feel for you , paying for items and never receiving them is not good. Good OLE UNRELIABLE RESINS got me once off of ebay , I bought the Mustang II prostock add ons (hood scoop , rear deck airfoils , and valve covers) and I never received them which was about a year and a half ago. It was only 12.00 so I feel I got a cheap lesson about LOONEY TUNES . He called me 3 weeks after I e-mailed him through ebay to let him know that I hadn't received my items . Super Don said he mailed them but if it didn't show up in a week he would resend them . Guess what they never came and I left him negative feedback so he decided to leave me a negative mark. I have 638 feedback with only his being my only black mark I have ever received. There are many other casters out there that take care of there customers , I guess the only way this will ever be fixed is to spread the word and for everyone not to send him any money and maybe he will dry up and blow away , and trust me I have seen some of his work from modelers who were lucky enough to get there items and trust me its not worth the wait . Oh by the way Donald if you need to jog your memory my ebay user name is 468ratnasty. here is a list of crediable casters with execllent quality Time machine resin Modelhaus Missing link Greg Foxx resins Paul Rowe castings You know my dad said every dog will have his day well its my turn Don ARFF ARFF BOW WOW Edited November 30, 2009 by ratnasty Link to comment Share on other sites More sharing options...
Recommended Posts