You are partially in the right, however, like I said. If this case just an incident, there would not be so much trouble on the board. The problem is that RR is having a troublesome reputation, I had my own business and no matter what, everybody has unhappy customers, it is a fact. It is part of life and especially in business.
There are always 2 sides of a story, that is a fact too. However, RR seems to be getting more negative feedback than any other resin-caster. This didn't start out of nothing, somewhere there are unhappy customers with RR.
The reason why people start to air on a board is simple, they do not get satisfaction from the service you provide. That can be translated as having bad service.
Where we all know that the resin-casters do work in their free time, it is for a customer unacceptable to wait longer than a month on their products.
If you can not coop with the demand, stop taking orders. This way you keep yourself out of stress and you keep your customers happy. And don't forget the golden rule; the customer is always right. Even if they are in the wrong, make them feel that way. Do not hide in excuses, but apologize sincerely, make a plan and keep your word. If it does take longer than a reasonable time, add some extra goodies to create goodwill.
Believe me, a company only exists by their customers and they invest in you.
As far as your concerned ( Erik ) might I suggest that you visit our web site , if there's anything there you like , place an order & see for yourself.
I hope you don't mind I pass on that. I would, but I dare not to take that risk