Maybe that jackwagon should have a CDL to drive his car. After all it is full of hazardous materials. Like Anti-freeze and gasoline!
He could have been a bit more eloquent on how he said it, but then we are only hearing one side of the story and that is from a young ticked off customer. So I'd take it with a grain of salt.
But don't kill the messenger for delivering a message that he had nothing to do with writing!
He didn't make the rule.