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Defective Revell parts response?


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#1 Badluck 13

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Posted 19 June 2012 - 08:34 AM

I purchased a Revell Snap Pete 359 and some of the chrome is blemished real bad.....I filled out the form for defective replacement parts and got a reference number,that was a week ago and have not heard if it was going to be shipped or denied.....has anybody here ordered from Revell and received a response or does Revell just send the part(s) without notifying you if they are going to replace it or not??

Its not a real big issue,I never had to do a parts claim,worse come to worse,I can always Spazstix the parts...thanks for any advice or comments in advance.......

#2 martinfan5

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Posted 19 June 2012 - 08:39 AM

They are changing the way we order replacements parts, I have not used the temporary one yet, but it takes about 5-7 business days for them to arrive

#3 Malard

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Posted 19 June 2012 - 08:45 AM

Last two times Ive ordered parts the only email I recieved was an order confrimation, then about 2-3 weeks later they appear in my mailbox.

#4 vintagestang

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Posted 19 June 2012 - 08:47 AM

The wheels from one of my kits were blemished really bad and I used the temp. one and I never got an e-mail.

#5 Fat Brian

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Posted 19 June 2012 - 08:55 AM

They must have a problem with the 359 chrome, you are the second or third person to mention this and mine is bad also.

#6 jamesG

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Posted 19 June 2012 - 01:20 PM

ordered clear parts for a 68 charger didn't hear anything at all from them until i both called an emailed them. as it turned out the parts came in the mail that day while I was at work.

#7 my80malibu

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Posted 19 June 2012 - 06:37 PM

You could return it to the store for an exchange that would be the easier

#8 slusher

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Posted 20 June 2012 - 03:40 AM

l have always recieved the parts 7 to 10 days after request....Slusher

#9 Badluck 13

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Posted 20 June 2012 - 05:58 AM

Hey thanks for the replies,just wondering what their process was,I will just sit back and wait to see it the come or not,and like I said notta big deal if not,just Alclad or Spazstix it then cuz heck its just a Peterbilt...be different if it was a Kenny ;)

#10 cruz

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Posted 20 June 2012 - 09:05 AM

I built this kit for a friend and the tires were out of whack, some people told me that it's some sort of imperfection on all these types of kits from Revell. I tried having them replaced by Revell and they responded....3 months later. I think it was because it's a Revell of Germany kit?

Posted ImageHosted on Fotki

Posted ImageHosted on Fotki


I must admit that I also messed up one of the decals from the kit and they sent me a whole decal sheet!! :rolleyes: