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Model Express closing


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#1 imarriedawitch

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Posted 18 October 2012 - 12:38 PM

From their website:

Some of you might have heard that we will be closing our doors at the end of the year. It’s been a great 20 years in an exciting industry but I will be moving on to something new in 2013.

We have had many milestones over the years. We have shipped to every continent including Antarctica and as far north as North Pole, AK. The 60+ countries and many different cultures have kept the job (it was too much fun to be called a job) very interesting, even on the days when folks couldn’t quite understand the time zones involved and I would get calls in the middle of the night (we’re in the Pacific Time Zone). I enjoyed picking up snippets of many different languages (hej, terve, ciao, oi, hallo, kia ora, g’day) and getting corrected on my translated grammar. I even held onto my very first customer (Gerry Chevalier of Mini-Exotics) who showed me the inner workings of running a model/hobby business.

There are many special customers who I have corresponded with (phone, email, fax) and have enjoyed hearing of their home, job, and family situations as the years went by; kids growing up, career changes, moves to different parts of the country and so on.

I have begun the process of discounting my inventory and hopefully you will take advantage of the reduced pricing and get what you need before the items sell out completely.

God bless,
Dennis Krahn

#2 cobraman

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Posted 18 October 2012 - 12:41 PM

I never orderd from them but sorry to see anyone closing up shop these days.

#3 southpier

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Posted 18 October 2012 - 12:43 PM

i'm not a frequent, or big buy customer, but always considered ME one of the 'big 3' internet shops.

Dennis - best of luck on your new "adventure"

#4 Bill J

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Posted 18 October 2012 - 12:43 PM

I am going to miss Model Express! Great service and very personal service. It is a rare business today that takes care of the customer as well as Model Express.

Best wishes to Dennis in his future endeavers.

#5 Rob Hall

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Posted 18 October 2012 - 12:45 PM

Bummer...I've been a customer off and on for several years. Always had good customer service from them.

#6 martinfan5

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Posted 18 October 2012 - 12:56 PM

This is sad news, I have done a little business with Dennis and always got great customer service

#7 MachinistMark

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Posted 18 October 2012 - 01:08 PM

this is awful news! ive bought often and without hesitation from them!

#8 Chas SCR

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Posted 18 October 2012 - 01:12 PM

This is like losing a brother! Dennis is a great person to work with and always is the first one I call when I need a kit or parts quick. I remember calling him on friday ordering and telling him the check will be in the mail on monday morning, I sent the check and got home from town to find the model on my steps. 2 mail days across the country is great.

Will miss him for sure.

#9 Darbo

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Posted 18 October 2012 - 01:14 PM

Denis was the first overseas shop i purhased kits from many years ago, and always had no problems with him sending stuff to Australia!

#10 Roncla

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Posted 18 October 2012 - 01:23 PM

Dennis has always been a 100% reliable retailer. My orders always arrived in New Zealand well packed and in a timely manner. Very sorry to see him closing.

#11 Big Daddy

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Posted 18 October 2012 - 01:43 PM

very sad news indeed, he was pretty much the only guy i purchased from, his prices could not be beat and service was the best

#12 kelson

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Posted 18 October 2012 - 01:44 PM

I too am really disappointed,i've been a customer on and off for at least 10-12 years,was waiting to buy the 62 'corvette from him but it's not likely he'll be ordering any in, Dennis was always excellent to deal with and i wish him nothing but the best!.

#13 John Pol

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Posted 18 October 2012 - 02:11 PM

I been buying from Dennis sence he open up fast service for sure he will be miss. I guess you will see alot more people closing up also.

John Pol

#14 jaymcminn

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Posted 18 October 2012 - 02:39 PM

Aww, maaan... Dennis was the first online vendor I ever bought from, and definitely the one I bought most consistently from. It always amazed me how quick he got stuff to Florida from the Great White North!

#15 Guest_G Holding_*

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Posted 18 October 2012 - 03:51 PM

We are losing a fine businessman and hot rodder. I hope you succeed again Dennis!

#16 Erik Smith

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Posted 18 October 2012 - 03:53 PM

Nooooo! I wish Dennis well in his future endeavors. I will miss shipping with him.

#17 W-409

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Posted 18 October 2012 - 09:18 PM

:( .

Maybe the worst thing in Modeling, I've heard in many years time. :( Model Express is the one and only place overseas where I've bought kits. The customer service has been fantastic every time and they have amazing stuff for sale. Kits, aftermarket stuff, resin, decals and so on. Also they do have RARE kits, older kits........ There will not be an other one who says Terve and Kiitos when ordering kits and parts.

Very sad news indeed.

Now I gotta ask, is there any other place where I can buy older & newer kits, parts and aftermarket stuff at the same time? I mean that the shipping is very expensive, and it's cheaper to order more stuff from one place when you need to pay only one shipping instead of two (or three!) shippings.

Maybe I have to start looking for new place for kits and parts. I know only Model Round Up and some resin shops... Any others?

#18 caine440

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Posted 19 October 2012 - 12:17 AM

Very sad to hear this.
A great group of folks to deal with. It is our hobbies loss.

#19 MachinistMark

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Posted 19 October 2012 - 03:37 AM

Niko, model roundup is very good too, a little pricier than me but still very good selection and aftermarket support

#20 Casey

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Posted 19 October 2012 - 04:03 AM

Now I gotta ask, is there any other place where I can buy older & newer kits, parts and aftermarket stuff at the same time?


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