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It pays to be honest, thanks Revell


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#1 martinfan5

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Posted 03 November 2012 - 01:44 PM

I needed a new 2010 Camaro body, the duplicolor primer is just a little bit to hot , I didnt take steps to insure not damaging the body. I didnt feel right doing a parts replacement request, so I emailed Revell, explained that I was the reason for the ruined body. Revell responded by thanking me for being honest and said that they would send me a replacement body.

#2 uncle potts

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Posted 03 November 2012 - 02:16 PM

And they say honesty doesn't pay.

#3 clavender17

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Posted 03 November 2012 - 02:20 PM

Pressing the invisible "like" button !!!!

#4 1972coronet

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Posted 03 November 2012 - 03:22 PM

Very cool :) .

I did something similar a number of months ago . I bought a '69 Dart GTS (1995 Revell issue) off of eBay ; its glass was bad (tyres burns and random scratches) . Knowing that obviously the glass from the sub seq. '68 Darts is exactly the same , I knew that they'd work for the '69.
In my email ("contact form") to Revell , I'd told 'em exactly what had happened . I simply requested a new set of glass for the '68 Dart , and asked them how much it'd be to have the replacement mailed to me . Obviously , I wasn't trying to replace defective-as-received-new parts .

No reply / response :blink: .

One week later , I receive a package in the mail ...
... the replacement glass :o !

They just sent it to me at no charge !

That's some excellent P.R. on their part :) .

I emailed them with a heartfelt thanks .

#5 Jantrix

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Posted 03 November 2012 - 03:25 PM

I'm kinda surprised you had issues with the Duplicolor primer. I've been using it for years with no trouble.

#6 cobraman

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Posted 03 November 2012 - 03:31 PM

Good on you for being honest and good on Revell for helping a customer.

#7 Scuderia

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Posted 03 November 2012 - 03:42 PM

Nicely done. I had a quandry about a part i wanted for a project and decided against using parts replacement for it. I want to free up that manpower for folks whom really need it. Looks like paid off here, nice to hear. I DID use it for a legit replacement and they were very fast about it too.

#8 martinfan5

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Posted 03 November 2012 - 03:54 PM

I'm kinda surprised you had issues with the Duplicolor primer. I've been using it for years with no trouble.


I dont for the most part either, but I have noticed that with the new Revell plastic, and same with some kits from Japanese companys ( Tamyia,Fujimi, Aoshima) that it will craze

#9 CEKPETHO BCE

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Posted 03 November 2012 - 04:19 PM

I've had a few incidents with missing/broken parts and Revell was nice enough to send me replacements. I guess that's why I keep buying their products. Revell actually listens to their customers.

#10 charlie8575

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Posted 03 November 2012 - 05:51 PM

Definitely a massive thumbs-up from me.

As to primer- I generally stick to Plasti-Kote, it seems to be a little cooler. I've also used the inexpensive "Bright Beauty" brand with no ill effects.

Charlie Larkin

#11 SuperStockAndy

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Posted 03 November 2012 - 05:58 PM

Glad to see that some companies still care...

#12 Danno

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Posted 03 November 2012 - 06:35 PM

:)

#13 Mercman

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Posted 03 November 2012 - 06:36 PM

I had the same experience with Moeibus. I lost a section of a roof for the Bates Motel. I wrote them, and said I would pay for a replacement. 2 weeks later got the roof, no charge.

#14 niteowl7710

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Posted 03 November 2012 - 06:43 PM

That pretty funny, when I wanted a replacement Audi R8 Spyder for the warped washcloth they included that was impersonating as the body shell, they wanted me to ship it to Illinois on my dime to inspect it first.

Edited by niteowl7710, 03 November 2012 - 06:43 PM.


#15 Dragline

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Posted 04 November 2012 - 02:00 AM

Like Charles up there I use the Bright Beauty with no ill effects. I recently primed a 78 issue Monogram Packard with no ill effects. I think the second line Duplicolor products are a cooler formula.

They are also cheaper in price but not in quality. And, they dry quickly and thin.



Bob

#16 1930fordpickup

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Posted 04 November 2012 - 02:43 AM

Well this is good news .

#17 jaydar

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Posted 04 November 2012 - 05:51 AM

That pretty funny, when I wanted a replacement Audi R8 Spyder for the warped washcloth they included that was impersonating as the body shell, they wanted me to ship it to Illinois on my dime to inspect it first.


Could it be they wanted to know if it was a Revell AG kit or USA kit?

Joe.

#18 Scuderia

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Posted 04 November 2012 - 05:57 AM

Could it be they wanted to know if it was a Revell AG kit or USA kit?

Joe.


That's what I was thinking as well. it could be possible the RAG kits don't use the exact same materials that say a Monte SS Donk Kit might.

#19 Ace-Garageguy

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Posted 04 November 2012 - 08:20 AM

Glad they treated you well on this deal. Still, honesty is its own reward (so they say) and it makes life SO much easier only having to remember the TRUE version of everything. ;)

Nice update on Revell's customer service. I buggered a wing-half on a 1/32 Spitfire years ago, and I'd really like to finish it someday. I'll happily pay for a replacement....now to contact Revell and fess up. :unsure:

Edited by Ace-Garageguy, 04 November 2012 - 08:21 AM.


#20 niteowl7710

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Posted 04 November 2012 - 01:13 PM

Could it be they wanted to know if it was a Revell AG kit or USA kit?

Joe.


I specified it was the US re-box, along with the part/kit numbers, which are not the same between the two. They said they had gotten no other complaints about warping. Which I guess meant I was trying to scam them, rather than the fact the kit had only been on the market for a week.