28 replies to this topic

[Rick Schmidt]

Major Kudos go to Revell For Customer service !!  Sunday I found ot about Revell offering replacement tires for the Olds so I did the process to get them.  Expected at least a Month turn around. Got the tires today ....  5 business days later Stuff like this is why I think they are one of the best Modeling companies around 

[dmk]

Stuff like this is why I think they are one of the best Modeling companies around 

 I agree. I've used their replacement parts service quite a few times.

 

Plus they make some really great kits!

 

If given the choice between Revell or another company's kit of the same subject, I always prefer Revell.

Edited by dmk, 25 January 2013 - 03:05 PM.

[Austin T]

Where can I go to get these tampo printed tires,as I have two olds kits.

[Kris Morgan]

I had the very same situation. I was very pleased and impressed as well.

[George]

Where can I go to get these tampo printed tires,as I have two olds kits.

 

 

Here you go.Click on online parts request,there you will see the form to fill out.

 

http://www.revell.co...port/index.html

[clavender17]

Revells services are awesome !!! I got a 359 kit missing the hood and they had a hood on my porch 3 days later .. i wrote them a thankyou letter and told them how great there company was and they sent a letter back ..

[Deathgoblin]

I've had good experience as well.  I'm working on the 57 Chevy 2 door sedan, and found that the rear bumper was missing when I went to check the parts.  They had a replacement to my door within 2 weeks.  Nice to know someone stands behind their products. 

[PowerPlant]

Next to IKEA, Revell has absolutely the best spare parts replacement policy I have ever come across. I wrote them, in need of a few new parts which I broke customizing... Since it was my own mistake I could no longer use the parts originally purchased with the model, I emailed the Revell German office with an inquiry if I could buy specific replacements only directly from them. They asked me to send them my address, and I received the exact requested parts several weeks later, without any kind of charge (not even shipping). Very impressive service, which additionally inspires me to buy their fantastic product evermore

[thatz4u]

Revell has great service!!!

[G Holding]

Major Kudos go to Revell For Customer service !!  Sunday I found ot about Revell offering replacement tires for the Olds so I did the process to get them.  Expected at least a Month turn around. Got the tires today ....  5 business days later Stuff like this is why I think they are one of the best Modeling companies around 

Whats the deal ? A problem with the tires or printing ?

 

Thanks.

[Kris Morgan]

Greg, The first run of the kits did not include the tampo printed tires, just plain black wall tires.

[Johnny]

I have went though them twice. Once for a Camaro body that was a short shot. Never a question or issue.

Easy and quick unlike the gauntlet at Round 2!

[Snakebite Customs]

Ive used this about 3 times. And each time Ive gotten my replacement parts within a week or so. I cannot say enuff good things about this service

[G Holding]

Greg, The first run of the kits did not include the tampo printed tires, just plain black wall tires.

Ahhh..Gotcha . Thanks Kris !

[hpiguy]

Yes, tops in service with the most recent issue I had, which happened to also be the 50 Olds tires.  One was mispunched and unuseable in any way.

[CEKPETHO BCE]

I have used their service a number of times before and I must say they really are the best at customer service. Thank you Revell.

[Rob McKee]

I'll add my 2 cents here as well.

 

I have used their customer service on a few occasions and received nothing but the best service one could expect. Several years ago I picked up a Revell 69 Camaro and tossed it on my stash. A year or two went by and I had the urge to build a Camaro I opened my kit and to my surprise the rear quarter panel on the drivers side was mostly missing. Kinda looked like the styrene didn't flow in the mold properly.

 

Anyway, a quick call to Revell and a few laughs with their customer service rep. and a replacement kit was sent my way.

 

There are many companies who could learn a thing or two from Revell about customer service.

[charlie8575]

Just submitted my order for correct tires. Let's see what happens.

 

Charlie Larkin

[slusher]

They replaced a warped body for me in less the 7 days. can't beat that....

[2000-cvpi]

Just submitted my order for correct tires. Let's see what happens.
 
Charlie Larkin

I did also. I'm hoping that I get the same great results that others have.