Just wanted to remind people what a great guy Norm Veber is. I placed an order a couple of weeks ago and he called me yesterday to tell me it was shipped and I should see it on Monday. Great! Looking forward to it I said.
He goes on to tell me that a couple of things that I ordered were no longer available from him and he forgot to enclose the refund check with the order so he sent that separately. No problem I told him, thanks for the call.
Still not done, Norm goes on to tell me where I can find a better version of what I had wanted, along with the kit number and why it is a better part than his resin copy. I again told him thanks and to have a great weekend, I appreciated the information and I would be looking to order from him again.
Now I have to ask, how many times do we hear on this forum about a lack of communication from resin vendors? More than I can begin to remember. Norm's efforts yesterday are the reason why he does a great business, because he cares!
In the last month I have placed 3 different resin orders and all three were fantastic to deal with.
R and M of Maryland Co.
The last two do not have pictures of their products but yet I do not hesitate to order from them as I relied on others experience to start buying from them and will continue to do so!
I hope others will look past the issue of product pictures and realize what great guys Norm and Don Holthaus are and place orders without hesitation.