Posted 15 November 2007 - 01:12 AM
When I recieve an order, I immediately notify the customer via email (if an email address is given) that I have the order in hand. If there is a delay in getting an order shipped I will notify the customer and give him/her several options. 1) Complete refund, 2) Substitution of part or parts, or 3) Wait until the order can be shipped. If the customer opts to wait, then I almost always include a couple freebies to show my appreciation for their patience. Once a customer recieves his/her order and there is a problem (missing/broken parts, warped body, whatever) I will correct the problem. I usually try to have a turn-around time of less than two weeks but again, if there is a delay the customer will know.
This has been my business ethic since I began this venture and it will not change. Like I said before, if I had the attitude of "Give me your money, you'll get your stuff when I'm ready to send it to you.", then I'd better start playing golf......and I don't like playing golf.
Take care all.
Top End Miniatures
Posted 15 November 2007 - 12:32 PM
Posted 15 November 2007 - 12:39 PM