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#1 Thatswhatshesaid

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Posted 17 November 2013 - 09:17 PM

I've sent Jerry a few emails over the last few months about some decals and have never heard back. Has anyone else had this problem?



#2 ap40rocktruck

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Posted 17 November 2013 - 09:32 PM

Jerry is in the process of upgrading to a new printer system, please be patient as this is a time consuming and expensive process.  My understanding is that the end result will far exceed existing capabilities & print quality.



#3 BigBad

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Posted 18 November 2013 - 01:37 AM

That is good news, I've got some decals in the past with pinstripe features that were offset and metallic colors that were "chipped" off slightly. Most of the time, I got very good quality stuff though, but for 10 to 12 bucks for a 6x11 inch sheet of paper, I expect top quality material. I'm not the only one seeing this as I have been talking to other guys who just won't order from him anymore. So, good for him for upgrading his machinery.



#4 phoneguy

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Posted 18 November 2013 - 01:44 AM

Jake, I'm more than happy to answer any questions you have.  Sometimes i do forget to replay due to the fact of a full time job and getting caught up on designing and printing. I did go back through my emails and to answer your question, they are based on Knight Transportation.

Rick is right--I am in the process of upgrading.

I do apologize for not getting back to you until now.



#5 phoneguy

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Posted 19 November 2013 - 12:41 PM

That is good news, I've got some decals in the past with pinstripe features that were offset and metallic colors that were "chipped" off slightly. Most of the time, I got very good quality stuff though, but for 10 to 12 bucks for a 6x11 inch sheet of paper, I expect top quality material. I'm not the only one seeing this as I have been talking to other guys who just won't order from him anymore. So, good for him for upgrading his machinery.

Robert, I stand by my product. If someone tells me there is an issue with the decals, I do everything I can to make it right. Sometimes decals get sent out that I missed  a flaw on, but I will send replacements.

As far as the people that won't order from me I say this--If I don't know about the problem, I can't fix it.

 

In no way am I directing this comment to you Robert.  after posting this and thinking about it, I didn't want it to seem as though I was angry with you.


Edited by phoneguy, 19 November 2013 - 04:50 PM.


#6 phoneguy

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Posted 19 November 2013 - 12:44 PM

And as far as the costs, I do my best to keep the cost affordable, yet being able to continue printing.



#7 mistermodel

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Posted 19 November 2013 - 04:23 PM

good news Jerry,

That is good news, I've got some decals in the past with pinstripe features that were offset and metallic colors that were "chipped" off slightly. Most of the time, I got very good quality stuff though, but for 10 to 12 bucks for a 6x11 inch sheet of paper, I expect top quality material. I'm not the only one seeing this as I have been talking to other guys who just won't order from him anymore. So, good for him for upgrading his machinery.

Ive purchased many sets, 20 or so and never a problem.Guess you cant please every one.I know 5 others in person and many from the computer that are always happy with modeltruckin.I have only heard one issue over the internet and that was a paint compatibility issue and that person has used modeltruckin products before and after that so it was an isolated issue



#8 richellis

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Posted 20 November 2013 - 02:53 AM

Hi Jerry,

I was about to drop you an order, would it be best to hold off for a few weeks then?

Rich



#9 Badluck 13

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Posted 20 November 2013 - 09:33 AM

And as far as the costs, I do my best to keep the cost affordable, yet being able to continue printing.

This is just from my personal experience with the dealings I have had with Modeltrucking.com......My opinion for the quality of the decals I have received vs the cost is one heck of a deal,I have seen lesser quality for the same amount if not more.....this is why I only buy from Jerry @ Modeltrucking.com and if he don't have the decals or can't make the ones I want,then I don't need to build that particular one ;)



#10 phoneguy

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Posted 20 November 2013 - 12:28 PM

Hi Jerry,

I was about to drop you an order, would it be best to hold off for a few weeks then?

Rich

Rich, Hold off until I get back up again. I will make a post when all is good again.



#11 Thatswhatshesaid

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Posted 22 November 2013 - 02:32 PM

Thanks Jerry. Expect an order from me too when you are up and running again.

#12 Q tip

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Posted 28 November 2013 - 05:39 PM

your decals are great now,cant wait to see them with new equiptment. are you going to have any new options like freightliner striping from the 80's? hint,hint. keep up the good work!

#13 BigBad

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Posted 06 December 2013 - 07:37 PM

Robert, I stand by my product. If someone tells me there is an issue with the decals, I do everything I can to make it right. Sometimes decals get sent out that I missed  a flaw on, but I will send replacements.

As far as the people that won't order from me I say this--If I don't know about the problem, I can't fix it.

 

In no way am I directing this comment to you Robert.  after posting this and thinking about it, I didn't want it to seem as though I was angry with you.

No harm done Jerry. It's not like it's a big deal, they're decals. I just ordered some more.



#14 gray07

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Posted 21 December 2013 - 08:27 PM

Do u sell the burlington cabover decals, they were white trucks



#15 checkmate

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Posted 21 December 2013 - 09:06 PM

I've got a few sets over the past few years and had a pretty good run with them, Decals are really my nemesis and if I can make them look half alright I think they're a good product.

 

Was on the site the other night looking for some more but I'll hold off as well Jerry till you get it sorted.



#16 phoneguy

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Posted 22 December 2013 - 04:36 AM

I will have to dig thru my files to see if I still have the Burlington files.

On a side note, my printers are "supposed" to be on the way back from Japan (after sitting at the repair facility since Oct. 22, so outstanding orders will be printed as soon as possible.

I am still in the process of upgrading away from the ALPS to a more reliable system. This time of year lenders can be a bit difficult to deal with.



#17 KJ790

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Posted 27 December 2013 - 05:06 AM

Hey Jerry, do you offer just the permit numbers for the side of a cab, like the ones on the top rear of the Kingsway truck on your website?

kingsway.jpg

 

I would print my own, but I cannot print white on clear decal paper.



#18 phoneguy

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Posted 27 December 2013 - 12:28 PM

Hey Jerry, do you offer just the permit numbers for the side of a cab, like the ones on the top rear of the Kingsway truck on your website?

kingsway.jpg

 

I would print my own, but I cannot print white on clear decal paper.

I might have to look into offering them on another detail sheet.



#19 KJ790

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Posted 27 December 2013 - 05:25 PM

I might have to look into offering them on another detail sheet.

Let me know if you do, I would definitely buy a few sets.



#20 phoneguy

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Posted 04 January 2014 - 01:42 PM

Finally got the printers back today after sitting in Japan since Oct. 22. Just now able to get started on the backlog of orders and hopefully I will have the samples back on the new printing system and have that up and running very shortly.

To everyone that has an outstanding order with me, I am working as fast as the printer can to get your orders out to you.

My apologies once again for the long delay with these orders.

---Jerry