Ramcharger Posted December 24, 2014 Share Posted December 24, 2014 (edited) Here's a letter I received about my recent order from Altered States: Ron, I wanted to touch base with you about your order. The wheels you ordered are enclosed, but the cammer motor will be a bit late. Several of the molds for the injected cammer need to be replaced. I will have new molds by the end of this week, and will do everything I can to get the motor to you by Christmas. Chuck Mier I just wanted to share this with everyone, this is a great example of how to run a cottage business. One of my pet peeves when ordering from these resin casters, decal makers, and other aftermarket places is when they are running behind or have other issues and they never send you any communication about your order. I find it ridiculous to have to wait for months or even years to receive an order from some of these places, either you are running a business or you are not, most are not. Chuck at Altered States is the guy that is really running his business well and I encourage everyone to order from him. In our hobby we are very quick to complain about things and a little slow to give out praise, but when you encounter a guy who understands that he needs to communicate with his customers I thought it would be best to speak up. Thank you Chuck, the wheels you sent are of exceptional quality (as usual for you) and I look forward to building and detailing the "Cammer" motor when it arrives. To all of you out there in the aftermarket, this is an example of how to run a business. Edited December 24, 2014 by Ramcharger Quote Link to comment Share on other sites More sharing options...
southpier Posted December 24, 2014 Share Posted December 24, 2014 true. the most important thing I learned in two years of tech school is the "C" word = Communication Quote Link to comment Share on other sites More sharing options...
Ramcharger Posted December 24, 2014 Share Posted December 24, 2014 I just received the above letter on Monday and I was doubting whether or not Chuck would make good on his promise of before Christmas. I walk out to the mailbox today and lo and behold, there it is! The quality and detail is exceptional, I can't wait to build it, Quote Link to comment Share on other sites More sharing options...
FASTBACK340 Posted December 24, 2014 Share Posted December 24, 2014 Thanks Ron. It's refreshing to see someone give a well earned " atta boy " to someone who "get's it". Altered States you say? Quote Link to comment Share on other sites More sharing options...
Ramcharger Posted December 24, 2014 Share Posted December 24, 2014 Yep, here's a link - Altered States Quote Link to comment Share on other sites More sharing options...
Daddyfink Posted December 25, 2014 Share Posted December 25, 2014 Chuck is one of the few good guys in the resin game. Quote Link to comment Share on other sites More sharing options...
Mike Chernecki Posted December 25, 2014 Share Posted December 25, 2014 I placed a few orders from Chuck over the last few months. Service is awesome! Quote Link to comment Share on other sites More sharing options...
Snake45 Posted December 25, 2014 Share Posted December 25, 2014 Good to know. I'll make a mental note to put AS in my "goodguys" file. Quote Link to comment Share on other sites More sharing options...
AK_Invader Posted March 21, 2015 Share Posted March 21, 2015 Would anyone happen to have an email address for Chuck at Altered States Models? The web page doesn't list one. TIA! Quote Link to comment Share on other sites More sharing options...
RAT-T Posted March 21, 2015 Share Posted March 21, 2015 HI, THE SITE DOES HAVE HIS EMAIL, JUST SCROLL DOWN TO THE SPINNING "EMAIL" http://www.alteredstatesmodels.com/ Quote Link to comment Share on other sites More sharing options...
AK_Invader Posted March 22, 2015 Share Posted March 22, 2015 HI, THE SITE DOES HAVE HIS EMAIL, JUST SCROLL DOWN TO THE SPINNING "EMAIL" How sneaky of him - hiding it in plain sight like that Quote Link to comment Share on other sites More sharing options...
RAT-T Posted March 22, 2015 Share Posted March 22, 2015 YUP, I MISS STUFF LIKE THAT ALL THE TIME Quote Link to comment Share on other sites More sharing options...
High octane Posted June 5, 2015 Share Posted June 5, 2015 SIX days from the time I sent my check 'til the time my order was delivered to my mail box. Very quick turnaround and great lookin' resin products from Chuck Mier at Altered States. He's got my vote. Quote Link to comment Share on other sites More sharing options...
JTalmage Posted June 5, 2015 Share Posted June 5, 2015 I ordered a salt flat body from altered states on ebay.... got it lightning fast! and good quality too Quote Link to comment Share on other sites More sharing options...
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