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Can a dead garage door opener be fixed?


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#21 Harry P.

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Posted 12 May 2014 - 12:26 PM

Well, were you able to fix the opener?

 

According to what I learned by doing some online research, I think I've narrowed the problem down to a bad RPM sensor.

 

Tomorrow I'm going to call the Genie help line. They will go through a complete, live, trouble-shooting session with you on the phone, in real time... all you have to do is be standing at the opener and follow their instructions. If their diagnosis is also a bad RPM sensor, problem solved. I'll post the results tomorrow.


I think you are out of luck on this one. I have been told that the door opener parts are difficult to purchase. For safety reasons.

 

I found a ton of online sources for replacement parts.



#22 Rob Hall

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Posted 12 May 2014 - 12:47 PM

Never had a problem w/ a garage door opener, but I've had to have a garage door repaired. Same door--twice in the same year I damaged the garage door at my condo in Colorado Springs in '00---first backed my Bronco through it late one night, 2nd time a few months later drove my then new Jeep in with ski racks on top and didn't let the door get up all the way...


Edited by Rob Hall, 12 May 2014 - 12:47 PM.


#23 Harry P.

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Posted 12 May 2014 - 12:49 PM

Ouch...  ^_^



#24 Ace-Garageguy

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Posted 12 May 2014 - 12:57 PM

 

Tomorrow I'm going to call the Genie help line. They will go through a complete, live, trouble-shooting session with you on the phone, in real time... all you have to do is be standing at the opener and follow their instructions.


 

 

What planet do you live on? Customer service like that was outlawed on Earth many years ago.



#25 Harry P.

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Posted 12 May 2014 - 01:10 PM

 

What planet do you live on? Customer service like that was outlawed on Earth many years ago.

 

I'll let you know how it goes...  :D



#26 Tom Geiger

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Posted 12 May 2014 - 01:34 PM

 

I'll let you know how it goes...  :D

 

Sounds like a conversation with a guy in India who has never seen a garage door before!   :lol:



#27 charlie8575

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Posted 12 May 2014 - 07:41 PM

 

What planet do you live on? Customer service like that was outlawed on Earth many years ago.

 

 

 

Sounds like a conversation with a guy in India who has never seen a garage door before!   :lol:

If it's real US/Canada-based service, if I ever get a house with a garage, Genie goes on the list of components.

 

Then again, considering I'm planning on building a fairly authentic reproduction bungalow (I know....shocking,) the garage may have hinged swing-outs. So if Genie makes those, I'm all set.

 

Charlie Larkin



#28 Harry P.

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Posted 13 May 2014 - 12:41 PM

No time today for my phone troubleshooting session. Maybe tomorrow. I'll let you guys know how it goes.


If it's real US/Canada-based service, if I ever get a house with a garage, Genie goes on the list of components.

 

Then again, considering I'm planning on building a fairly authentic reproduction bungalow (I know....shocking,) the garage may have hinged swing-outs. So if Genie makes those, I'm all set.

 

Charlie Larkin

 

 

They make overhead doors that look just like swing-outs on the outside.  ;)  My neighbor down the street has them.



#29 Rob Hall

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Posted 13 May 2014 - 12:45 PM

No time today for my phone troubleshooting session. Maybe tomorrow. I'll let you guys know how it goes.


 

 

They make overhead doors that look just like swing-outs on the outside.  ;)  My neighbor down the street has them.

I've seen those..pretty nice.  My family's place in E. Ohio has 1860s vintage 'carriage houses' that were later repurposed as two car (end to end) garages...they have hinged swing out doors...which aren't any fun to deal w/ in the winter, as you have to get out to open them.   I'm not interested in garage doors that don't work w/ HomeLink...



#30 Harry P.

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Posted 13 May 2014 - 01:11 PM

I've seen those..pretty nice.  My family's place in E. Ohio has 1860s vintage 'carriage houses' that were later repurposed as two car (end to end) garages...they have hinged swing out doors...which aren't any fun to deal w/ in the winter, as you have to get out to open them.

 

And if there's enough snow on the ground, you have to shovel before you can open them. No thanks.



#31 Harry P.

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Posted 14 May 2014 - 07:28 AM

So I called the Genie customer service help line. A tech walked me through a step-by-step diagnosis, testing everything until he determined what the problem was... a bad RPM sensor. Exactly what I thought the problem was after I had done some online research. So the fact that the Genie tech came to the same conclusion after the trouble-shooting sequence is good enough for me. I just ordered the replacement part... we'll see if that was the problem once the part arrives.

 

And BTW... the tech was an American, not some guy in India named "Brad."  :lol:

 

Nice to know that we still do something here in the USA!



#32 Tom Geiger

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Posted 14 May 2014 - 08:02 AM

 not some guy in India named "Brad."  :lol:

 

Hey I know Brad!   :P    Actually one of my good friends is an Indian guy named Nick.  I car pooled with him for years and got a real respect for Indian culture etc in the process.   And his awe of all things American was interesting to see as he (a guy about 40) tried to memorize all the American songs and cars.  He was amazed that I did so effortlessly, but I assured him it was just because I had a 30 year head start.  And it was fun taking him out to buy his very first Christmas tree!  (the fir kind, not the racetrack one)



#33 Harry P.

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Posted 14 May 2014 - 08:07 AM

I don't mean to come down on Indians. I was just talking about those India-based call centers when the guy has an obvious Indian accent but says his name is "Bill" or "Joe" or some other American name... when you know that's not really the case! In fact, I once saw a story on 60 Minutes on those Indian call centers that American companies use. They even train the call center employees how to speak with an "American" accent.



#34 Ace-Garageguy

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Posted 14 May 2014 - 08:19 AM

Mmmmm...Indian food !!! A big plateful of lamb vindaloo and a giant Kingfisher (brewed with pure Ganges river water) would sure go good while waiting for the next installment of "Harry fixes his garage-door opener". I wish they had take-away curry shops here on every other block like I remember in Old Blighty.



#35 Rob Hall

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Posted 14 May 2014 - 08:29 AM

Mmmmm...Indian food !!! A big plateful of lamb vindaloo and a giant Kingfisher (brewed with pure Ganges river water) would sure go good while waiting for the next installment of "Harry fixes his garage-door opener". I wish they had take-away curry shops here on every other block like I remember in Old Blighty.

Mmmm...tasty.  I've got a few really good Indian restaurants close to my office and home.  May have to go out for a curry tonite.



#36 Tom Geiger

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Posted 14 May 2014 - 08:49 AM

I don't mean to come down on Indians. I was just talking about those India-based call centers when the guy has an obvious Indian accent but says his name is "Bill" or "Joe" or some other American name... when you know that's not really the case! In fact, I once saw a story on 60 Minutes on those Indian call centers that American companies use. They even train the call center employees how to speak with an "American" accent.

 

No offense taken!  It's pretty much a running joke.  There was one skit I saw, "allo? my name is Skippy. How can I help you?"

Call centers and software are big business in India. They're actually building American style office space.  In fact the US manufacturer Haworth office furniture actually built a factory in India to supply cubicles.



#37 Ace-Garageguy

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Posted 14 May 2014 - 10:28 AM

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#38 charlie8575

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Posted 14 May 2014 - 11:59 AM

1247.strip.gif

It would be so funny if it wasn't true.

 

Who am I kidding, it's hillarious! :lol:

 

Thanks. I really needed a good laugh today.

 

Charlie Larkin



#39 Tom Geiger

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Posted 19 May 2014 - 08:43 AM

Tom, you units aren't that old. I was working at sears when the electic eyes came in and that was less than 10 years ago. If you need parts Sears probably carries them. Sears has parts on the Sears.com web site under the Parts Direct tab. FYI the Craftsman brand door openers are mostly Chamberlin units. They also make Liftmaster units.

 

A bit older than that.  I just looked at mine and it has a date of 4/94 on it.  



#40 Harry P.

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Posted 19 May 2014 - 09:16 AM

As for the Genie troubleshooting help line...

 

swing and a miss!  :(

 

Based on the tests they had me do while they were on the phone guiding me through the process, they told me I needed a new RPM sensor. Since that was the same conclusion as what I found after I had researched online, I figured that had to be the problem, so I bought the new part and installed it.

 

No go. The opener still wasn't opening. So I called the help line back, and this time the tech went through even more diagnostics and tests, and pretty much narrowed it down to the only part that it possibly could still be... the main circuit board (the brains of the whole operator).

 

Just bought a new board on Amazon, and will see if that was the trouble. If not, I'm in the market for a new opener!