On May 31st I attended the Squadron Open House event held at the Squadron warehouse. I felt like a kid in a candy store. This is the second time I have attended this event and it is so much fun to see a warehouse full of model kits and accessories. They had a discount table with amazing deals on returned kits and other miscellaneous items and selected kits were marked down to great prices. I purchased one of the new Meng F-350 kits at (IMO) a good price. I have been patiently waiting for this kit ever since the announcement. When I got home I opened up the kit and was shocked at what I found. The cab was terribly warped beyond my ability to fix it. I was so frustrated at the realization that I would possibly have to contact Meng and go through the refund/replacement process. I contacted Squadron Monday morning the 2nd of June to inquire what their return/replacement policy was. The customer service representative was very polite and informed me that they would send me a replacement cab at no charge. I was shocked at this news because they are a store not the manufacturer. I received my replacement cab June 4, a lot quicker than I expected. I just wanted to share this information with you to let you know that Squadron earned my future business by going out of their way to serve me. Great customer service.