To give everyone my story...
I put in 2 orders on 11-1 and 11-3. Emailed for an update in late November, got a huge apology and resent orders. I received order #1, not order #2. Spent next 3(!) months trying to get an update, nothing. Then I saw their "Sorry for the delay" post on FB (which they have since deleted for some reason?) and decided to contact them on messenger (March 2nd). Spoke with Mate, who again was very apologetic. Told me he would get order out right away. I even place a third $135 order, which he said he would get out to me immediately, as well as refund order #2 and still send it. Fantastic! I even placed order #4 right away! Fast forward to today. Gravity is no longer on FB messenger. as I said above, apology post on FB has been deleted. I find these both VERY concerning, as I still have almost $200 tied up with them. I LOVE their product, and just want what I paid for. Both orders are still showing pending on their website. I have sent another email for an update. I will update when I hear back...