I let you know the message received by Gravity Colors Europe about many shipping problems of Gravity Colors USA......be aware!
Dear Eric,
Gravity Colors USA was our American distributor until September, when we broke our contract of collaboration, among other issues, because his very bad customer service. 90% of the messages received at our Facebook were complaints about customers that didn't received their orders, and we detected that he used to give fake tracking numbers, so for us it is unacceptable that part of our company has such way of doing thins. He violated all the basic rules that we required him to collaborate with us. Now he is running his business using our brand without permission.
Your order will be shipped out tomorrow. We will send you a DHL tracking number. The delivery is expected for three or four working days. Anyway, DHL, the next day that they pick up the order, gives you the expected delivery date.
Thanks for your trust in us.
Regards,
From http://cs.scaleautomag.com/sca/general_discussion/f/3/t/126982.aspx?page=2#1164655