Another vote for Revell's customer service. Outstanding in my opinion. A few months back I purchased one of their new, simplified assembly pre-painted ZL1 Camaros. Inside the box, it had the wrong chassis. One email to Revell, they simply said " We're sorry the wrong chassis was inserted in your kit. We'll fix that straight away". A week or so later, the correct chassis was in my hands no questions asked. That's what I call customer service. I've had no experience with Round 2's customer service however.