The Report function of the forum works well. If you see someone acting up, acting out, or just being an okole, use the Report function. It works! I have it set up so it not only sends me an email, but that email is then marked with a flag, and get's put to the top of my email list. I will try to access/look at the report/topic as soon as possible, but remember, I'm on a six hour time delay, and other mods not only have a life, but a real job as well. k den
Now that you mention your wife's name, I remember. You should be getting the replacements as well as your order in the next few days. I'm glad the decal solution is working out. It's not always necessary, but it does help.
Some emails have been filtered (which I have no control over) and I try to answer emails within a reasonable amount of time. If you have problems with my decals, PLEASE let me know, otherwise I can't take care of it. Most application problems can be resolved using a decal setting solution. I've only heard from about 2 people having any problems putting them on. (other than someone thinking they are peel-n-stick, which I have never sold)
If you didn't know, ALPS discontinued production of their printers in 2010, and cartridges are supposed to be discontinued in 2015. That is one of the reasons I moved away from the ALPS, not to mention the cost of getting them repaired. thankfully I found something a lot more durable and still prints white.