The fees are a good part of the frustration on ebay but no where near the whole issue of why people dislike selling there . And as for the fees if you dont pad your shipping costs the fees can run between 20 and 25 % , a 10 dollar model with a 10$ shipping is going to set the seller back around $2.60 -2.70 in fees. if you do over your 50 fress auctions a month it jumps over $3 if you were only working on a small percentage its time to start thinking about if its worth it at all
their customer service , while well meaning , leaves a lot to be desired . many calls are routed out of the country and if they put you on hold for more than a minute or 2 it disconnects, every time ive had a problem it usually winds up being over an hour and several calls before i can get a hold of anyone that can help. And then they usually tell me im out of luck
they are constantly tinkering with the site and glitches pop up often , i recently listed a lot of 200 cds and typed out every single title only to have a glitch in the system erase all my work when i went to change the shipping information
rule changes , and fundamental unfairness twords the sellers
sellers cannot leave negatives to buyers
paypal is pretty much a must use whether you like it or not
according an email from ebay if you did not opt out and close your account you gave up your right to join in any class action suits against ebay
ebay now has given itself the right to award partial refunds to customers without asking you , ie you sell something and the charger doesnt work they will ask the customer to get a price on a charger and refund it to them
If you accept credit cards through paypal you now accept returns whether you like it or not ( In fairness this is with the credit card co's not paypal)
and finally if you sell something for example a model kit sealed , the customer opens it and the body is warped , he can now file a significantly not as described claim and either get his money back or ship it back to you and leave you on the hook for the shipping costs . (hasnt happened to me yet but it certainly could )
I have been selling on ebay since 2003 , my main gripe is every 6 months to a year they send me an email to tell me they are giving me something i dont want for free and my rates are going up .
ebay them selves tacks 9% commision on the shipping charges and paypal another 3.9% and they say it is to save the buyers money (yes they , not me said that) Now sellers like myself who didnt charge or charged a nominal handling charge all have to pad their shipping to break even .