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More resin problems ????

10 posts in this topic

Posted

Some of you may recall I posted a problem with never getting two sets of tires I ordered and paid for from Ma's resin. About 18 months later and despite emails and phone calls I never received them. I swore at that time I was done with ordering resin. I do know that there are many casters that are very good people but I may have found another not so good. Not long ago I discovered a small resin kit of the Jocko's stream liner dragster. I have always really liked this car so I ordered it. It is a kit by Customs FX. They are based in the U.K.  The kit includes a body, the Allison engine, clear canopy , Mooneyes decals and a bottom chassis with includes a molded in seat and such. This last piece is a very important item to complete this kit. This part was not included in my shipment. I sent so far two emails and both have gone unanswered . I have long since given any hope of getting anything from Ma's Resin but I still hold out hope that this company will ship me this important piece of this kit. Silly me ??? I will say the parts I did get were pretty nice. Anyone ever deal with Custom FX ? 

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Posted

I had lots of bad luck with resin companys so I don`t bother with the shipping charges and exchange on our canadian dollar forget it

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Posted (edited)

I have never heard of this company.  It's to bad - they could learn a lot from Marsh models.  I have not bought any 1/43 kits in years and despite that in some cases ten years go by before I tackle one of their kits.  If I lose a photoetch piece I fax them the instructions and circle the part and within a week they send me a replacement at no charge. Now - that is customer service!

IMG_1071.JPG

Edited by vamach1
pic

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Posted

I am very happy to report that my third email was answered and the missing part will be sent out.

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Posted

Glad to hear you got this resolved. Please do a review when you have all the pieces.  Sounds li I e an interesting kit.

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Posted

Well for some reason they opted not to send my missing part. They did refund some money to my paypal account but that doesn't help me build the model. Since it was a 1/64 scale kit I will have to make it a slot car body.

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Posted (edited)

Ray,

what exactly is missing? just the chassis or is it the bottom of the tanker body?

Paul

Edited by mr68gts

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Posted (edited)

Hi,

Well not all casters are created equal.

HRM, RMoMD and ClearlyScale are amazing.  I've also had great luck with Factory81 and USCP, they've great products.

Also very special mention to Renaissance, Profile24 and LMM, all of which are French based and VERY VERY good.

I've also had fantastic dealings with TwoCats and FPPM.

Edited by aurfalien

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Posted

Hi,

BTW I wasn't trying to minimize your experiences as they are very real and very valid.

I'm hoping to encourage you to keep dealing with casters as some subject matter only exists in that medium.

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Posted

The missing part was the entire bottom plate with seat detail molded in. Would not have been too terribly hard to scratch up I guess but I just turned it into a slot car. Kit was designed to be used as a slot car or a model.

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