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    • Dave Ambrose

      General Usage   05/10/2017

      If someone is acting badly, either in a forum or a private message, please report it. There are conveniently located buttons for sending the post to the moderators. 
jkroll1212

Gravity Colors

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1 hour ago, Bennyg said:

I'm in Australia, and paints went missing somewhere from the USA to Australia. He was great to deal with and sent a whole new batch to me which arrived within a month. We checked tracking numbers in Australia and USA for the original order and they just disappeared. Postage has definitely been sketchy at times and I don't blame companies such as GC. Plus postage rates are getting ridiculous from the USA lately.

Ben

I'm pretty sure the issue with missing shipments is at the Ocala (sp?) facility near Miami. I've had 2 separate shipments leave Del Ray Beach and make it to Miami then poof....gone....I'm sure there's an employee there that knows what Gravity Colors is and is helping themselves to packages. There's just far too many going missing for it to just be random bad luck. 

Mate can be slow on shipping sometimes, granted, but he works hard. He's now independent from Gravity Colors Europe and is doing everything himself. Also, if a colour is on back order he cant control when it will come to him. Tho, if that's the case he should be telling you that's what the hold up is. 

I just special ordered a colour from him, the new Aston Martin Sterling green for the Advantage GTE car, and he tracked down the code from AM and got the paint ordered and bottled. I too am waiting on an order, likely something is back ordered or he's just catching up on orders. I too wish things would ship immediately but that's just not always the case. I've had issue with Jameston from Scale Finishes with slow order filling too, it's just the way it is with small suppliers doing it all themselves. 

I believe Mate to be a good guy, and I hope he's just behind and will get to your order soon.

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Ocala is about 5 hours north of Miami, David.  Mail around here seems to go through Gainesville and Jacksonville.  I don't know if Ocala even has a sorting facility.

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3 hours ago, crazyjim said:

So get rid of the union.

Yeah well the Union isn't the problem - it's the Congress/Senate who decided they have to forward fund the pensions.  It's not even a political thing since this has been going on for years. 

But hey if you think you can fire over a half million people and instantly replace them all go for it.

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3 hours ago, crazyjim said:

Ocala is about 5 hours north of Miami, David.  Mail around here seems to go through Gainesville and Jacksonville.  I don't know if Ocala even has a sorting facility.

He probably meant Opa-locka. 

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It is fascinating the path USPS packages can take..bought something on eBay a few days ago..was in Baltic, Oh (a small town about 75 miles from me)...it went from there to Columbus, then to Cleveland, then to Akron, then back to Cleveland, and today it got to my post office in Independence. 

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1 hour ago, niteowl7710 said:

He probably meant Opa-locka. 

yeah, that's the one, couldnt remember the name.

I was just chatting with Mate on Facebook messenger, he's busy processing orders right now.

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9 hours ago, Jhedir6 said:

I'm pretty sure the issue with missing shipments is at the Ocala (sp?) facility near Miami. I've had 2 separate shipments leave Del Ray Beach and make it to Miami then poof....gone....I'm sure there's an employee there that knows what Gravity Colors is and is helping themselves to packages. There's just far too many going missing for it to just be random bad luck. 

Mate can be slow on shipping sometimes, granted, but he works hard. He's now independent from Gravity Colors Europe and is doing everything himself. Also, if a colour is on back order he cant control when it will come to him. Tho, if that's the case he should be telling you that's what the hold up is. 

I just special ordered a colour from him, the new Aston Martin Sterling green for the Advantage GTE car, and he tracked down the code from AM and got the paint ordered and bottled. I too am waiting on an order, likely something is back ordered or he's just catching up on orders. I too wish things would ship immediately but that's just not always the case. I've had issue with Jameston from Scale Finishes with slow order filling too, it's just the way it is with small suppliers doing it all themselves. 

I believe Mate to be a good guy, and I hope he's just behind and will get to your order soon.

No complaints from me regarding service and products. Just the postage services from both the USA and Australia have been pricey and sketchy of late.

Ben

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Another follow up: over a month, still no product. I am still waiting on my 2 orders I put in 2 days apart. They are still showing as "Processing" on the website. I sent out another email to follow up.

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