Jump to content
Model Cars Magazine Forum

Does anyone have a Customer Service email for Revell?

Recommended Posts

I submitted a parts replacement request with Revell on September 6. After waiting six weeks I contacted them via info@Revell.de last week. No response yet. Is there a customer service email? This is for a domestic kit (snap 2015 Mustang), so I didn’t think it would take this long. Thanks. 

Link to comment
Share on other sites

When I submitted a missing parts request, they didn't notify me at all, the parts just showed up in the mail.

You've also got to remember, it's coming from Germany and is packaged by someone who may not speak English, so there could be a little language barrier. 

Still good service in my opinion!

Edited by Oldcarfan27
Link to comment
Share on other sites

Interesting!  I submitted a request several months ago and after two weeks I got a reply stating that they will replace the parts for free since they were "short shots".  After another three weeks, I got my parts in the mail.  If they have the parts in stock, they send them out.  If they don't have them, they'll wait for the product to return to stock to get the parts unless the product is not to be returned to stock.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...