Defective Revell parts response?

10 posts in this topic

Posted · Report post

I purchased a Revell Snap Pete 359 and some of the chrome is blemished real bad.....I filled out the form for defective replacement parts and got a reference number,that was a week ago and have not heard if it was going to be shipped or denied.....has anybody here ordered from Revell and received a response or does Revell just send the part(s) without notifying you if they are going to replace it or not??

Its not a real big issue,I never had to do a parts claim,worse come to worse,I can always Spazstix the parts...thanks for any advice or comments in advance.......

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Posted · Report post

They are changing the way we order replacements parts, I have not used the temporary one yet, but it takes about 5-7 business days for them to arrive

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Posted · Report post

Last two times Ive ordered parts the only email I recieved was an order confrimation, then about 2-3 weeks later they appear in my mailbox.

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Posted · Report post

The wheels from one of my kits were blemished really bad and I used the temp. one and I never got an e-mail.

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Posted · Report post

They must have a problem with the 359 chrome, you are the second or third person to mention this and mine is bad also.

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Posted · Report post

ordered clear parts for a 68 charger didn't hear anything at all from them until i both called an emailed them. as it turned out the parts came in the mail that day while I was at work.

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Posted · Report post

You could return it to the store for an exchange that would be the easier

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Posted · Report post

l have always recieved the parts 7 to 10 days after request....Slusher

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Posted · Report post

Hey thanks for the replies,just wondering what their process was,I will just sit back and wait to see it the come or not,and like I said notta big deal if not,just Alclad or Spazstix it then cuz heck its just a Peterbilt...be different if it was a Kenny ;)

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Posted · Report post

I built this kit for a friend and the tires were out of whack, some people told me that it's some sort of imperfection on all these types of kits from Revell. I tried having them replaced by Revell and they responded....3 months later. I think it was because it's a Revell of Germany kit?

McLarenproject012-vi.jpgHosted on Fotki

McLarenproject2016-vi.jpgHosted on Fotki

I must admit that I also messed up one of the decals from the kit and they sent me a whole decal sheet!! :rolleyes:

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