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Customer Service

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Good morning again. I've been following posts on several model car forums that have, for the most part, been asking about the customer service of a well known aftermarket resin company. I am sure you all know who I mean but I am not here to slam any resin casters. Not a good business practice. What I do want to say is this. I have been in this business for almost five years now and I feel that my business practices are the best way to handle my customer's needs. My customers are my top priority. If I dealt with them the way some other resin companies do, then I'd better think of doing something else....like playing golf.

When I recieve an order, I immediately notify the customer via email (if an email address is given) that I have the order in hand. If there is a delay in getting an order shipped I will notify the customer and give him/her several options. 1) Complete refund, 2) Substitution of part or parts, or 3) Wait until the order can be shipped. If the customer opts to wait, then I almost always include a couple freebies to show my appreciation for their patience. Once a customer recieves his/her order and there is a problem (missing/broken parts, warped body, whatever) I will correct the problem. I usually try to have a turn-around time of less than two weeks but again, if there is a delay the customer will know.

This has been my business ethic since I began this venture and it will not change. Like I said before, if I had the attitude of "Give me your money, you'll get your stuff when I'm ready to send it to you.", then I'd better start playing golf......and I don't like playing golf.

Take care all.

Chris Buck

Top End Miniatures

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Posted · Report post

Chris, how do we order from you?. Do you have a website or address?,

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Posted · Report post

I just read your other post. Sorry for the confusion. Thanks

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