I just had a great experience with Dremel customer service.

[seeker589]

I just wanted spread some good news.

I have a 20 or so year old, Model 395 - type 3. The nylon coupler to the output shaft had sheared rendering the tool more of a wired paperweight.

I just called Dremel customer service (toll-free) and told them of my problem - without hesitation, Jamie(the cust. rep) said exactly what my problem was and offered to send me a replacement for $1.25 - I elected for two output collars (one for back-up). She then suggested that I also order the splined motor output shaft for a dollar. Since I was getting parts shipped - I figured "what the heck" and ordered that too.

For about $6.00 I will get all the parts to fix the tool and have some spares. They could have scalped me or told me that parts weren't available for a tool that old. Thay could have told me to go and get a new one.

She was very friendly. Outstanding service - successful company. I will be spreading the good name of Dremel around.

Edited June 17, 2011 by seeker589