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Steve Kohler

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Posts posted by Steve Kohler

  1. Thank you very much ASCO, for clearing my name. There is no need to ask for forgiveness. I will always try my best to work with my customers to resolve any problems there might be. It is unfortunate that someone took advantage of your trust and caused a problem for many others. I hope you do not have any other problems with this person. Please continue to enjoy this great hobby of ours.

    Best Regards

    Steve Kohler

    STAR Models

  2. After reading what you posted, I was a little hasty in my reply. I would like to ask a couple of questions.

    1 Why did you not order from me direct? Shipping charges to Finland are not that great. I have shipped dozens of packages to Finland without a problem.

    2 Are you sure your friend made a payment to me? I can check my Paypal records to see if there is a payment, but I will need to know his name to check it. Who did I actually ship it to?

    3 You stated that you or your friend contacted me several times and demanded that I ship your product. That is a lie. No one has contacted me and demanded that I ship anything to them. If so, I would have responded then. It is easy to earn a bad reputation and extremely difficult to keep a good reputation. I strive to keep a good reputation.

    4 Why did you wait a year to address this situation? It could have been taken care of a long time ago.

    It's a shame that you supposedly turned my name in to the credit card company. For years, I have tried to give my customers the best service that I can. I have always offered refunds if they were not satisfied with the product they recieved or offered replacements for anything that might be broken. I always ship orders out within two days of recieving payment. I will continue to offer the best service that I can. I suggest you contact me personally instead of through a second party and we can figure out what went wrong.

  3. You should contact me about the problem with your order. Who is your buddy that placed the order? If he is in the US, I always pay for delivery confirmation. I don't recall anyone ordering 6 Jimmy Flintstone bodies from me at one time. I will always make good on any transactions, but I need to know who I dealt with. I have been doing mail order for over six years and haven't lost an order yet. I wouldn't even know about this problem if I didn't frequent this board. If you contact me, we can try to figure out what happened. In the mean time, I don't have a clue about your purchase.

  4. Ray's problem is he has too many cars in his catalog and can't keep up with the demand. The Sniper was a very good seller and it has been on back order for well over a year. I have been trying to get him to cast that one along with a few others that people want. Unfortunately, there is not enough time in the day for him to cast everything. Alexandre, I will try to push him to cast that car and I promise I will contact you when I have them.

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