After reading what you posted, I was a little hasty in my reply. I would like to ask a couple of questions.
1 Why did you not order from me direct? Shipping charges to Finland are not that great. I have shipped dozens of packages to Finland without a problem.
2 Are you sure your friend made a payment to me? I can check my Paypal records to see if there is a payment, but I will need to know his name to check it. Who did I actually ship it to?
3 You stated that you or your friend contacted me several times and demanded that I ship your product. That is a lie. No one has contacted me and demanded that I ship anything to them. If so, I would have responded then. It is easy to earn a bad reputation and extremely difficult to keep a good reputation. I strive to keep a good reputation.
4 Why did you wait a year to address this situation? It could have been taken care of a long time ago.
It's a shame that you supposedly turned my name in to the credit card company. For years, I have tried to give my customers the best service that I can. I have always offered refunds if they were not satisfied with the product they recieved or offered replacements for anything that might be broken. I always ship orders out within two days of recieving payment. I will continue to offer the best service that I can. I suggest you contact me personally instead of through a second party and we can figure out what went wrong.