I don't think your thinking is off, I may disagree with it but that is why we offered you or anyone else who is not a satisfied with any of our products a full refund. I understand your frustration and I appreciate you copying the exchange and not altering it in any way (as I have seen others do in the past to bolster their claims!), but when manufacturing beta products things are subject to change without notice, and for those who are not ok with that we once again are more than happy to provide a full refund.