Giving props to Revell

[wdcav]

My story kind of goes back a couple years or so. On at least two previous kits (both of my '98 WS6 Trans Ams), I've had to interact with their website and customer service to get corrected parts (as seen on their support page) for the kits (single exhaust on a Trans Am????). Both of those times, it took multiple emails for them to mail me the part. Both times the wrong part showed up. Sometimes it didn't even appear to be a car kit piece. Never understood how they couldn't get it right since the corrected part information was listed on their own website and I had copied and pasted it into my email. But we went round and round, with me finally getting my dual exhaust mufflers. I believe I ended up having to pay shipping on them as well.

Fast forward to my 06 Shelby GT-H I'm working on. Disaster struck Sunday night! While working on it, somehow the front suspension managed to elude me long enough to be stepped on and crushed. So gone that I couldn't really salvage the front subframe, brake rotors, and struts. After attempts to piece it all back together, it became clear they just weren't straight and true anymore. So I went to the site and used their replacement part system to order new suspension pieces, and for good measure a new hood - I somewhat botched removing the first hood from the sprue because of odd sprue attachment location, but managed to get it sanded down to a very hard to notice point. So through no fault of their own this time, I submit all my parts to the website. Thought I'd have to at least pay shipping. Nope, the site didn't ask for payment. So I thought for sure I'd see an email request Monday or Tuesday for shipping fees. But none came. Today a familar little box arrived bearing the Revell logo. Opened it up and *GASP* the order was spot on! I could hardly believe it based on previous experiences with their submission system and customer service emails. The attached order confirmation said the parts are complimentary.

So they've apparently cleaned up their customer service system and even improved upon it with the complimentary shipping. So I give them props for not only getting me the correct parts the first time, but for getting me my parts in a much quicker manner, all complimentary on their part. Thank you Revell.

And now I can return to my project with new parts.

[CAL]

My story kind of goes back a couple years or so. On at least two previous kits (both of my '98 WS6 Trans Ams), I've had to interact with their website and customer service to get corrected parts (as seen on their support page) for the kits (single exhaust on a Trans Am????). Both of those times, it took multiple emails for them to mail me the part. Both times the wrong part showed up. Sometimes it didn't even appear to be a car kit piece. Never understood how they couldn't get it right since the corrected part information was listed on their own website and I had copied and pasted it into my email. But we went round and round, with me finally getting my dual exhaust mufflers. I believe I ended up having to pay shipping on them as well.

Fast forward to my 06 Shelby GT-H I'm working on. Disaster struck Sunday night! While working on it, somehow the front suspension managed to elude me long enough to be stepped on and crushed. So gone that I couldn't really salvage the front subframe, brake rotors, and struts. After attempts to piece it all back together, it became clear they just weren't straight and true anymore. So I went to the site and used their replacement part system to order new suspension pieces, and for good measure a new hood - I somewhat botched removing the first hood from the sprue because of odd sprue attachment location, but managed to get it sanded down to a very hard to notice point. So through no fault of their own this time, I submit all my parts to the website. Thought I'd have to at least pay shipping. Nope, the site didn't ask for payment. So I thought for sure I'd see an email request Monday or Tuesday for shipping fees. But none came. Today a familar little box arrived bearing the Revell logo. Opened it up and *GASP* the order was spot on! I could hardly believe it based on previous experiences with their submission system and customer service emails. The attached order confirmation said the parts are complimentary.

So they've apparently cleaned up their customer service system and even improved upon it with the complimentary shipping. So I give them props for not only getting me the correct parts the first time, but for getting me my parts in a much quicker manner, all complimentary on their part. Thank you Revell.

And now I can return to my project with new parts.

Maybe the can teach AMT something because the SUCK

Sorry we can't help see the dealer where you purchased for replacement SUCKS!

[wdcav]

I agree. AMT doesn't bother even with a half hearted attempt at customer service. I tend to avoid their kits as often as possible anyway. Only got the Camaro Concept when it came out because there really wasn't any other choice then and there. And my Escalade EXT was a gift.

[Harry P.]

Last time I checked, AMT didn't offer any type of customer service, period.

Nice attitude...

[Roadkill2525]

Ever since Hobbico bought Revell I've never had problem with replacement parts. I hope Round 2 can provide quality service like this.

[RodBurNeR]

What's going on guys? AMT/MPC is barely under new ownership and you have complaints? Sorry but you should AT LEAST mention the "old" AMT didn't have good service....i hate to see the new guys get a bad rep based on this thread. I am looking forward to the NEW AMT.

oh....and Revell, they have improved their kits big time in the last few years, it used to be THEY sucked.

[RodBurNeR]

Mark, basically that is what i meant lol

sorry for short reply, but i am getting off here. have a good day!

PS...you going to St Joe this Saturday? if so....cya there!

[RodBurNeR]

Ummm ... that is exactly what I did ... what part didn't you understand?

somehow i missed your reply, ignore the reply

by the way is this Kevin Hart? if so....where the heck ya been?

[RodBurNeR]

That's a negatory there, good buddy. My full name's in my sig line, as dictated by forum rules (although this is seemingly never enforced.)

well.....i really need to read more i guess sorry about that. i am involved on many forums, sites etc....i bounce around so much that i don't know where

i am going sometimes.

[samdiego]

I've had the same positive experience with Lindberg, just this past Christmas, when I snapped the windshield to the Super Bee kit. It was the week before New Year's no less. I didn't think I'd get a response until after the 1st but I was e-mailed by Ernie himself and had the replacement about 3 days after the occurance of the horrific snappage. Most impressive. And free of charge. Those windows are really thin.