detail junkees

[southpier]

anyone know of a dealer for these products?

after watching one of dr cranky's videos, I tried to place an order direct this morning - there was going to be a 21$ ship & handle fee for a $38 order. but it did include a "free" steering wheel in exchange for a secret password .....

from the Lay It Low forum, I am concluding the company is in Texas, so customs can't be the excuse.

obviously I did Not complete the order;

OK- update: DJ got back to me with the McGuffin - S&H should be $5.25 flat rate - that's real & fair to me.

Edited September 22, 2014 by southpier

[southpier]

so at the owner's request from the other forum, I tried the order a second time. I was only charged double S&H. this isn't the way to do business in the 90's.

[Quick GMC]

I'm confused, is the website automatically calculating the shipping, o is it a person?

On my site (unrelated to the hobby), we had entered some weights wrong on some light items. While it was correct for a single unit, it added up to a huge number when people ordered multiples. The system doesn't account for pro-rating the weight and so something that should be .3lbs each x10= 3lbs, ended up being 30lbs. It overcharged by a lot.

we've since fixed it, but the system is too smart for itself, so all my orders are manually double checked before charging credit cards, but it is frustrating to lose sales to something so easy to overlook.

[southpier]

the website has a pull down menu to choose the shipping destination (country)

then you go through the order process and shipping is line itemed at the credit card entry page.

even if the owner acknowledges the second overcharge, I'm reluctant to do internet business with Detail Junkees

[AzTom]

He must have corrected it. I had 4 engine kits and a few other parts and shipping never went over $5.25.

Calculating shipping on a web site is not an easy task. My provider just changed to the weight system and I can not get it to work with every order when multiples are purchased. I have a clause that states if you are charged more than $2.00 over cost I will refund the difference. Most of my items are heavy.

[southpier]

nope. just placed an order and paid double for S&H ($10.50). it was the correct price UNTIL I changed the quantity of an item from (1) to (2). saving grace was a free $8.00 steering wheel with "secret code " (rufuscrow) so I basically paid $7.50 for S&H and can now move on with my life .... s i g h .......

[Andrew]

so at the owner's request from the other forum, I tried the order a second time. I was only charged double S&H. this isn't the way to do business in the 90's.

maybe the fact this isn't the '90's is the problem.....

[southpier]

yeah, huh?

well, we're back in the game now. the owner found one of the items I had ordered (2) of caused the jump in ship cost, so he refunded it to my credit card. we're back to liking Detail Junkee now and eagerly awaiting the shipment.

[Quick GMC]

nope. just placed an order and paid double for S&H ($10.50). it was the correct price UNTIL I changed the quantity of an item from (1) to (2). saving grace was a free $8.00 steering wheel with "secret code " (rufuscrow) so I basically paid $7.50 for S&H and can now move on with my life .... s i g h .......

I suspect that what I described in my post is what's happening.

when I first started my site, I had never done anything like that before. So for single items I would just put 1lb. UPS charges me the same whether it's 2oz or 1lb. The problem is when you have light items like that, 2 pieces with an actual weight of 4oz is now 2lbs because of the system. I've long since fixed it, but it's easy to overlook on some items if you have a lot on your site.

sounds like they're taking care of it.

[jrherald420]

I have ordered from the owner and he said the site was off. He is all over facebook just shoot him a message and ask, his name is Dig Derange. Pretty sure the new website is only a few weeks old, bugs happen.

Edited September 24, 2014 by jrherald420

[dig]

Hey guys, it's Dig of the Detail Junkees. Thanks for the fair assessment of the situation. Simple glitch & all better now.

[jrherald420]

See guys, nothing to stop you from ordering!! Dig is a great stand up guy and has some killer products that you WILL NOT find anywhere else!

[sak]

Always wondered...what is a "handling fee" anyway. I know bigger companies hire people to pack stuff up but seems people on ebay are charging this also.

[Bob Ellis]

I can vouch for Dig and his Detail Junkies. A great guy to deal with.

[jrherald420]

Handling fee normally covers the box and packing supplies at normal companies. On Ebay i figure that cost into the starting price of the item. When i was a full time Ebay seller many years ago i spent about 700.00 a year on packing supply's and shipping boxes for the bigger stuff that wouldn't fit into the USPS boxes. It adds up quick and took out a chunk of profit before i did that. This is back when it was easy to sell on there and the fees were under 5% for Ebay and Paypal.

[dig]

Thanks to James & Bob for vouching for me.

Yeah, mailers add up quick. I found using usps flat rate small boxes are the best deal that include tracking & insurance. I sent an item in just a regular envelope, but did registered, so I had proof & that was $4 & w/o insurance. . So $5.25 all you can eat for the small box. If you end up ordering more than what fits, I'll happily eat the cost difference.

[Tonioseven]

I don't vouch for many people but I'll vouch for Dig ANY day.

[southpier]

happy to hear DJ is using boxes. I understand photo-etch sometimes needs to be folded, but I don't trust the mailman to do it in the right spots.

[Quick GMC]

Always wondered...what is a "handling fee" anyway. I know bigger companies hire people to pack stuff up but seems people on ebay are charging this also.

Pretty much what James said. Bags of peanuts aren't cheap to ship. They don't weigh much, but they take up a lot of room on the truck. If you buy them locally, they are more expensive. Same for boxes. They weigh a lot though.

A lot of people want to chalk it up to the cost of doing business. it is, but it has to be accounted for. Some add it into the cost of the product. That makes the product cost more. You can add it to the shipping. then people complain about shipping. Add it as a standalone fee, then people question why there is a fee.

My #1 product that we manufacture and sell is $9.95. It also costs $9.95 to ship it. It sucks, but it's heavy. People complain about the shipping all the time. nothing I can do about it.

[dig]

I don't vouch for many people but I'll vouch for Dig ANY day.

Thanks Tonio!

[dig]

Pretty much what James said. Bags of peanuts aren't cheap to ship. They don't weigh much, but they take up a lot of room on the truck. If you buy them locally, they are more expensive. Same for boxes. They weigh a lot though.

A lot of people want to chalk it up to the cost of doing business. it is, but it has to be accounted for. Some add it into the cost of the product. That makes the product cost more. You can add it to the shipping. then people complain about shipping. Add it as a standalone fee, then people question why there is a fee.

My #1 product that we manufacture and sell is $9.95. It also costs $9.95 to ship it. It sucks, but it's heavy. People complain about the shipping all the time. nothing I can do about it.

Yeah, also good old packaging was a cost I overlooked. Fortunately, I can print my own backing cards on card stock & craft ziplocks are fairly inexpensive. Web hosting, PayPal fees.. all eat you up pretty quick.

happy to hear DJ is using boxes. I understand photo-etch sometimes needs to be folded, but I don't trust the mailman to do it in the right spots.

yeah no joke.