I really like these paints, however myself and a buddy of mine have had some of the same issues that others have had here! This is ridiculous!
I had finally heard from them after over a week and was just figuring that I was going to have to contact PP and ask for a refund, I was then contacted and Mate I think it was said his site had been hacked and he had not been recieving his emails or orders. Something along those lines. This was last year when I had placed my order. I really loved the paint though and reccommended it to a friend. Well lo and behold my friend ordered some paint and here we go again! 3 weeks no reply, and he has now contacted PP to request a refund!
This is very sad because this is awesome paint! But there seems to be a great mismanagement going on here with this company. Something is very wrong here because seeing these issues some of the same I have experienced, and now a year later my friend is experiencing the same thing!