Kudos to Revell

[David G.]

A couple of weeks ago, I received Monogram's (Revell) 55 Chevy Bel Air Hard Top kit as a gift. At some point I noticed that one of the chrome side moldings was either broken or short-shot as there was only a bout half of it attached to the sprue. Being one of those huge, 50's rear quarter moldings, not having it pretty much shut down any stock build options.

On July 5th, I went to Revell's web site, but was unable to find any information about ordering replacement parts, so I e-mailed customer service about the issue. On the 7th, I received, via e-mail, detailed instructions for ordering the replacement part. The process isn't difficult, but it's not readily evident either.

I placed the order on the 7th and received the part on Friday, July 16! Two weeks is quite a good turn-around for a situation such as this.

Thank you Revell!

David G.

Edited July 19, 2010 by David G.

[Railfreak78]

Awesome David! Thanks for sharing a good thing too. Most are very fast to say something negative about a kit or company for that matter. Nice to see someone take the time for a good response