IMSANUT Posted August 26, 2012 Posted August 26, 2012 A journey that took four months to come to completion ended this past Thursday. On the 22 of April this year, I placed and order, paid in full with Reliable Resins. I understood going in that Don, the owner was reorganizing his company and web site and that the order might take the full 45 days he requested to be filled. Short story is, messages sent to him were ignored. Calls were not returned. And most importantly, when I was able to get him on the phone, he refused to refund my Paypal account, even though at this time, it had been well beyond three months since I placed my order. It took threatening to contact the Pennsylvania Better Business Bureau to finally get my order filled. Which, BTW, arrived in a flimsy one pound cheese box with nothing but plastic shopping bags for packing inside. The item was the one I ordered, but as to the quality, well the price I paid was not worth it. All of this is a "buyer be ware" kind of thing. In this day and age, customer service is supposed to be a big thing. Don and Reliable Resin certainly showed me very little.
mikemodeler Posted August 26, 2012 Posted August 26, 2012 Jim, If you had come on here BEFORE you placed your order, you may have learned that there were others who went through the same ordeal as you. I have never dealt with nor will I deal with Reliable Resin as a result of countless posts like this one.
IMSANUT Posted August 26, 2012 Author Posted August 26, 2012 I has been on the fence about a specific item in his catalog, and decided to take the plunge. I wish that I had not. Seriously though, I had not read anything, nor for that matter looked for any feedback on the company. They had been around for quite some time, and I thought that it was a safe bet. I will certainly not buy from them again. BTW, I am not the one locking this thread.......
mopar01lee Posted August 26, 2012 Posted August 26, 2012 All reliable resin threads eventually get locked .. he is a heated topic around here... an I can see by ur experience nothing's changed with him.... That's all I got to say.. davin
Casey Posted August 27, 2012 Posted August 27, 2012 BTW, I am not the one locking this thread....... I am. Please leave it locked. I sent you a PM, Jim, so please take a look at it.
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