Tower Hobbies is awesome!

[Ben]

I have been a long time customer of Tower Hobbies and have never had any issues with them. I had recently placed an order for two of the MPC Daytona Transporter trucks and they ended up being on backorder for about a week. I received them yesterday only to find that both boxes were pushed in a little. Not enough to affect the kit but it wrinkled the boxes a bit. I called Tower asking if I could exchange them for two kits with nicer boxes (I have no idea when I'll get to them to build them and I like my boxes to be as nice as possible while displayed) They told me they have some more on backorder and when they get them in, they'll send me two new kits!!!!! I asked if I could send these two back and she said no, it's ok, just do whatever you want with them!!! That's some great customer service!!!!

[martinfan5]

That is some great customer service , I do like spending money at Tower Hobbies, although the only time I buy from them is when they are offering free shipping coupon's , I get my orders within a few days after they have been shipped, but I am sure it helps that one of there warehouses are one state away from me

[Lunajammer]

I hope now they don't get an avalanche of "box complaints."

[Ben]

I hope now they don't get an avalanche of "box complaints."

I thought of that when I wrote this. I like to think there are mostly honest people on here. I asked her over and over if she wanted me to send the kits back or at least send pics of the boxes but she said "no, it's ok".