towtruck Posted July 28, 2016 Posted July 28, 2016 I wanna give a public thank you to Round2 models. recently I purchased the the 3 stooges model T Ford an noticed that one of the stock wheels wasn't completely molded. I contacted Round 2 and within a week was sent a new part. not many companies care that much ! again..thank you very much..John G.
AC Norton Posted July 29, 2016 Posted July 29, 2016 I wanna give a public thank you to Round2 models. recently I purchased the the 3 stooges model T Ford an noticed that one of the stock wheels wasn't completely molded. I contacted Round 2 and within a week was sent a new part. not many companies care that much ! again..thank you very much..John G. like always, Round 2 AMT, MPC, and the rest of R2 are number one. I have had parts issues several times, and bang,,,,my replacement items show up in no time. they are the BEST of them all, and as far as I'm concerned always will be.......they are the one model company that still encompasses the tradition and excitement of our hobby, and truly cares about their customer base, unlike some other so called players that are a joke at best..............the Ace...........
Jantrix Posted July 29, 2016 Posted July 29, 2016 I'd like to thank them not just for their customer service, but for the effort they are putting into their product. To go so far as to reverse engineer parts from earlier releases (the AMT '53 pick-up comes to mind) is really going above and beyond. New molded tires with tampo printed white walls or lettering. Excellent high quality decals. Vintage box art. I mean, these guys are really thinking! And this is because they know their target demographic. The same guys who bought the original release in the 50's, 60's and 70's.
unclescott58 Posted August 8, 2016 Posted August 8, 2016 I discovered late last week, that both frames were missing from my new Mod Rod Model A kit. Emailed them either last Wednesdays or Thursday requesting replacement parts. Pleased to see, I got them in the mail this morning, that was very fast service. Thank you Round 2.
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