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Posted

Do you see the 2 screws on the top of the gray plastic screen area? There are indents on that shim where the screws go into. You will need to push them together. You may need to loosen the little screws a bit so it will slide together. Then tighten the screws back up until it moves correctly.  This may work or you will have to send them out for repair. 

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Posted

Seen this happen at work, our office staff has a few cheaper calipers. Andy's post above is spot on for the repair. Also check where it slides against for grime or any burrs, they don't exactly treat tools properly in the office at my job. Adjust those two screws a little at a time and check the "feel" of how it slides as you go. I was able to repair them without completely removing the screws, by the way.

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