Altered States Models

[Ramcharger]

Here's a letter I received about my recent order from Altered States:

Ron,

I wanted to touch base with you about your order.

The wheels you ordered are enclosed, but the cammer motor will be a bit late.

Several of the molds for the injected cammer need to be replaced. I will have new molds by the end of this week, and will do everything I can to get the motor to you by Christmas.

Chuck Mier

I just wanted to share this with everyone, this is a great example of how to run a cottage business. One of my pet peeves when ordering from these resin casters, decal makers, and other aftermarket places is when they are running behind or have other issues and they never send you any communication about your order. I find it ridiculous to have to wait for months or even years to receive an order from some of these places, either you are running a business or you are not, most are not. Chuck at Altered States is the guy that is really running his business well and I encourage everyone to order from him. In our hobby we are very quick to complain about things and a little slow to give out praise, but when you encounter a guy who understands that he needs to communicate with his customers I thought it would be best to speak up. Thank you Chuck, the wheels you sent are of exceptional quality (as usual for you) and I look forward to building and detailing the "Cammer" motor when it arrives. To all of you out there in the aftermarket, this is an example of how to run a business.

Edited December 24, 2014 by Ramcharger

[southpier]

true. the most important thing I learned in two years of tech school is the "C" word = Communication

[Ramcharger]

I just received the above letter on Monday and I was doubting whether or not Chuck would make good on his promise of before Christmas. I walk out to the mailbox today and lo and behold, there it is! The quality and detail is exceptional, I can't wait to build it,

[FASTBACK340]

Thanks Ron. It's refreshing to see someone give a well earned " atta boy " to someone who "get's it".

Altered States you say?

[Ramcharger]

Yep, here's a link - Altered States

[Daddyfink]

Chuck is one of the few good guys in the resin game.

[Mike Chernecki]

I placed a few orders from Chuck over the last few months. Service is awesome!

[Snake45]

Good to know. I'll make a mental note to put AS in my "goodguys" file.

[AK_Invader]

Would anyone happen to have an email address for Chuck at Altered States Models? The web page doesn't list one.

TIA!

[RAT-T]

HI, THE SITE DOES HAVE HIS EMAIL, JUST SCROLL DOWN TO THE SPINNING "EMAIL"

http://www.alteredstatesmodels.com/

[AK_Invader]

HI, THE SITE DOES HAVE HIS EMAIL, JUST SCROLL DOWN TO THE SPINNING "EMAIL"

How sneaky of him - hiding it in plain sight like that

[RAT-T]

YUP, I MISS STUFF LIKE THAT ALL THE TIME

[High octane]

SIX days from the time I sent my check 'til the time my order was delivered to my mail box. Very quick turnaround and great lookin' resin products from Chuck Mier at Altered States. He's got my vote.

[JTalmage]

I ordered a salt flat body from altered states on ebay.... got it lightning fast! and good quality too