Mate' is a great guy, very trustworthy and provides the BEST paint on the market in my humble opinion. I have had many behind the scenes conversations with him about paint colors ideas for the future as well as just overall customer service. HE is definitely a friendly in the model car world. I think your issue was isolated. Also regarding the crush bottles, he has recently switched to a far more durable bottle and I think the broken bottle thing is in the past..I never had the old bottles delivered cracked or damaged, but I did hear Mate tell me that it has happened to others.. I guess I was a lucky one. However I have received the new bottle lately and I think they fix that problem.. I have nothing but good to say about Mate Mayer and Gravity Paints, he is genuine. ~Ron