I read all this info first and decided to give this a try. I ordered sept. 19 and waited till early November before calling the help line and e-mailing to find out what the problem was. got zero response. on nov. 12, I put in a complaint with paypal, and voilla!! 30 minutes later order was complete and paint tracking # was issued. received order today 11/15 and he included a free bottle of paint with 3 nice pipettes, and a coupon for another free bottle with my next order,which will never happen. Im going to try splash paint next time I need some as It looks like they have all the good colors and will mix colors for you if they don't stock them. Plus if I find I need gravity paint I will order it from Spain like everyone else is doing.