Model Factory Hiro

[misternemo]

I give up,how do you get  an answer from them? i have sent them messages though the website, through emails,and sent a message through "ask a question" on facebook all with no reply. also already tried to find an answer on google. just looking to buy one small 1/24 item,really shouldn't be this hard to contact them. if anyone knows of the best way to contact them/order an item from them please let me know. thank you.  Ryan.

[stitchdup]

You may be best trying one of the stores that sell their product. Off the top of my head hiroboy could be worth asking as they seem to carry a lot of their stuff so I would imagine have contact details

[beeRS]

I've had to deal with MFH a couple of times. In both cases, I used contacted the dealer I purchased from - Hiroboy and HLJ. I think when they relay your question to MFH, they are more likely to get an answer.

Also, I always found it easier (and cheaper) to buy MFH stuff through a dealer.

I have never purchased a MFH item without some kind of problem (a part missing or incorrectly supplied), and so it is good to know you can contact the dealer after sales to resolve the issue. In both cases the issues was small and problem was sorted by the dealer. You  might not get that service if you buy direct!

FANTASTIC kits though - best I've ever seen!

[ACR-E Doug]

Try kyoko@modelfactoryhiro.com

[Jhedir6]

4 hours ago, ACR-E Doug said:

Try kyoko@modelfactoryhiro.com

Yes email Kyoko, she's pretty quick to respond. 

kyoko@modelfactoryhiro.com

 

[misternemo]

Thank you to everyone that replied. i will be sending her an email right now!!

[Dave Toups]

Kyoko is nice to deal with. I ordered a book from them and due to some sort of SNAFU, my Post Office ended up returning it to MFH in Japan. She had it re-sent to me at no charge!