87 replies to this topic

[John Pol]

Well here is a letter I got from Rick Lucas for decals I been waiting for sence July. To me it was every unprofessional to say the less. I told him if you treat new customers this way you won`t get much business.

Your dam $14.00 dollars is sent out to day in the dam mail! I have been in and out of *expletive deleted* hospital!

Rick Lucas
Decals By Lucas

[Big Daddy]

It angers me soooooo much how these individuals can take money knowing they are going down ???? It has happened to me on several occasions and I have litterally lost around $2000. At times I may take a little longer than I hope but I ALWAYS send the product and at the VERY least keep customers up to date if there is an issue. Paul, I do stockers, I don't pump out pages and pages of choices but the product speaks for itself in accuracy and quality which I pride myself on.

Alan
whoopiekatdecals.com

I will deffinetly be giving you a try as i can kiss my 112.00 order to rick goodbye he is very rude and unproffesional

[Alan]

Well Daryl,

Thank you, you will not be disappointed in the quality.......

Alan

[dimaxion]

This is a repeat of what I see here much too often . Comments about poor service . Followed by angry responses by the offended party . Cussing , redacted or not , is inappropriate . We all understand issues beyond your control . Don't respond when you are recovering and angry about the situation you are in . It only reflects badly on yourself . I'm sure this is the opposite of what you wanted to state and accomplish . Plus this is not the result you wanted . Sure this is the first time you got to respond . I applaud your efforts to communicate reasons for delay . The result was less achieved in this case . I am not taking sides . My intent is to state the obvious IMHO . Based on my Hospitalizations and recoveries , I know what you are dealing with an how /why you reacted as you did . Again IMHO ; "place brain in gear before engaging mouth" . Thanx ..

[caine440]

This is not Ricks first chance to respond to people since July. He has been responding to those he wants to and filling orders with what he has in stock for new orders while ignoring the rest of his customers.
If he can fill new orders and answer emails for a chosen few then he has decided very much on purpose to ignore others.
As I have said before, I do not mind waiting. It is just a hobby, just communicate what is going on and what the time line will be.
There is a lot more to this story from what I have been told by people who were involved with Decals by Lucas.
I just hope someone else gets the artwork and can take Ricks place as a vendor for us Drag racing builders.

[John Pol]

Real good point there Roger and I think if was in the hospital like he said than he should of put it on his site. But he always had storys so hard to beleive what came out of his mouth just my two cents worth.

John Pol

[caine440]

I sent him an email with a link to the the BBB in his town stating I would be filing a complaint if I did not hear form him this week.

https://www.bbb.org/...int/get-started

So far nothing.......still.

[imarriedawitch]

I didn't think Decals By Lucas was a one person operation. There was a member here that posted occasionally about the decals as though he had something to do with the business.

[Alan]

That was Bruce Sadewater, I got it right from him that he no longer has anything to do with DbL

[Bird12]

I have dealt with Rick on a number of occassions and he always had good communication and good decals. He has even immediately refunded money for decals that he could not supply for whatever reason. This has unfortunately changed during 2012 and I have been getting sporadic replies to my emails for a set of decals I ordered in January 2012. He did at one point explain he was having problems with his artist who allegedly took some of his decal masters, and had given a deadline for their return otherwise he would pursue him in Court. Unfortunately that reply was in July, and I haven't heard anything since. We all have our problems in life, and I don't mind waiting and giving someone some room and time to straighten their problems out, but as said by others, some communication as to the progress of matters would be appreciated, instead of email after email being ignored. I have posted this on another board as well, and I will have no problem posting any action Rick takes to fill my order and let you all know how it turns out. We need aftermarket suppliers to keep our hobby diverse and growing. And they need us to buy their product, and keep their businesses alive.

[caine440]

Alan is correct Bruce is no longer involved in Decals by Lucas.
I have nothing but good will towards Bruce he did share what information he could.

[caine440]

Filed a complaint with the Better Business Bureau as I gave Rick more than enough time to contact me.
If other need to file a complaint PM me and I will send you the link and other information.

[Bird12]

well it's been two weeks and I haven't received any form of communication .

[cooltoys1]

Regardless on what ANYONE on here says to the contrary, Decals by Lucas is going out of business. I know this for a fact, it has been my knowledge for quite some time. I was told not to reveal details. His having family issues, not health issues. That is all i can say my friends, sorry.

[ratnasty]

Yes Decals by Lucas is out of bussiness I had to get a paypal refund from Rick and I offered to buy his files but at 3000.00 to 3500.00 for his files and an Alps 4000 I did not think it was worth it . I use Corel Draw X5 and the files would have had to be redrawn so I passed on the deal

Chuck

[caine440]

Thanks for the information guys.
I am not shocked but it was sad to see a good vendor with a cool selection go down the drain.
He should close his web site and stop taking orders unless he is just bleeding off existing inventory and not ripping people off like he did me and some others.

Edited by caine440, 29 November 2012 - 01:26 AM.

[gtx6970]

Very sad news indeed. He has a lot of stuff I would like to have on hand , maybe,( just maybe) someone will pick it up and move forward .( keeps fingers crossed )

I would like to place another order but have serious reservations ,,,,,, even though I did get my last order with no problems

Bill

[John Pol]

Well hoping if someone takes it over is not a story teller like Rick. Can`t beleive anything that guy says anymore.

John Pol

[PARTSMARTY]

HEY-I'D BE NERVOUS-HOPE HIS HEALTH IS WELL-BUT IT LOOKS LIKE RED FLAGS GOING UP???

[DrKerry]

Wow, sorry to hear all of this. Rick is a friend of mine and have known him for the better part of 15 years. It's not like him to do this. I know he and Bruce had a falling out and Rick has been going through some pretty intense family issues (I am not going to mention but I know a lot of what he's going through). I know everyone has problems but.......