Q: have you called the 800 number on your card to see if you were charged?
did MCG send you an order confirmation email?
when you reviewed your previous orders, did you see the current/ missing in action order?
in a take a deep breath moment, the past 20 years have groomed us as consumers to expect everything to work like a fine tuned watch.
when it doesn't, we start to hyperventilate.
the big A has spoiled us, allowed the development of unrealistic expectations, and perhaps set the bar unrealistically high for cottage industry, niche, businesses.
and as a footnote: smartphones are the worst &*^%$* things ever invented.