I worked at a Sears Hardware store in Carol Stream, Fl for a few years. One April a guy came in bought the most expensive lawn tractor we had. Late October he came in again to return the tractor saying he didn't like it. He was given the cash and went to the back of the store and bought the most expensive snow blower we had. Come April he returned it and bought another tractor. This went on for several years that I was there. Sears had a huge banner above the exit door - SATISFACTION GUARANTEED OR YOUR MONEY BACK.