I've ordered from FP many times before when Len was just starting out, and as recent as last year. All good experiences except one time he swapped my order with someone else's. He was pretty apologetic and offered to make it up. The typing your order into a spreadsheet thing is pretty lame but it's worth it when he has kits on sale for good prices.
I ordered models from Tower once with no problems, as usual. I'm a regular customer of theirs for r/c stuff so I knew what to expect. I got some "dented box special" car kits from them at less than $7 each. Unlike most other model kit outlets, you can actually order Evergreen styrene, CA glue and accelerator, Tamiya putty etc. with your kits.
I got so sick of that ###### when I was on the Yahoo "ModelcarList" group so I went to HH. Eventually HH turned into MCL except the really hot flamewars get deleted by Tom, which is nice. HH is still a fun place but I don't have the time to read all the posts, which doesn't really matter since a lot of it is the same stuff posted every few days.
B.O.M.B., I like that. "OMG Walmart caused my models to be extinct, plus they gave my cat cancer and caused my piles to erupt!! Boycott them!!!11!" Just like that, but with every word misspelled.