I tried this several times on my iPhone 6 and it would not work so I went switched over to my laptop and tried to down load the same avatar pic that I previously had and again it would not down load kept giving me some error code ?? If I recall the pic size can only be 2.4mb isn't that kinda small ? Like to have any advice on what l am doing wrong, i figured at first the pics were to large so went back to use my previous avatar but no cant do Anybody else having problems ? Any advice would be appreciated Thanks in advance XJ6