Junkman Posted February 29, 2016 Posted February 29, 2016 (edited) Those of you who are lucky enough to still have a memory, will remember my rather twisted Christmas present. After having been staved off for quite some time by the European vendor and the importer, I took it up with EBBRO themselves.That was on the 25th.Today, this arrived: This was inside: One of those little boxes contained this: so that I now can ditch the damaged body. I also wanted the closed body (i.e. without sunroof) for my Renault 4. So they included one: and they only charged me for the part itself, they paid for the postage in full! Edited February 29, 2016 by Junkman
Dann Tier Posted February 29, 2016 Posted February 29, 2016 That is VERY cool!! My wife needed to replace damaged parts from Revell -they sent her more damaged parts! she learned how to scratchbuild that day! -its nice to hear stories like yours that has a great ending!
tbill Posted February 29, 2016 Posted February 29, 2016 good to hear that you got it sorted out, now get building
Foxer Posted February 29, 2016 Posted February 29, 2016 I would expect them to charge for the Renault 4, but they charged for the damaged DS19 too ... or am I misunderstanding?
Junkman Posted February 29, 2016 Author Posted February 29, 2016 Yes, you do.They didn't charge a penny for the replacement DS body and the postage.All I had to pay for is the R4 body itself.
Deathgoblin Posted February 29, 2016 Posted February 29, 2016 Very nice! Glad to hear they've got good customer service.
Foxer Posted February 29, 2016 Posted February 29, 2016 Yes, you do.They didn't charge a penny for the replacement DS body and the postage.All I had to pay for is the R4 body itself. very cool and good to hear!
espo Posted February 29, 2016 Posted February 29, 2016 At least the Manufacture is reputable, the supplier not so much.
Junkman Posted February 29, 2016 Author Posted February 29, 2016 As long as the manufacturer backs up his products in the manner displayed, I have no reason to complain.
Junkman Posted March 3, 2016 Author Posted March 3, 2016 Many thanks again, Geoff!After all, it was you who put me in touch with them.
Harry P. Posted March 3, 2016 Posted March 3, 2016 Hey Christian... do you live above a tanning salon?
JTalmage Posted March 4, 2016 Posted March 4, 2016 That old body would be pretty cool to beat up and make rusty like an abandoned shell!
Junkman Posted March 4, 2016 Author Posted March 4, 2016 Wouldn't be too realistic given how the DS is built.
Junkman Posted March 4, 2016 Author Posted March 4, 2016 Wouldn't be too realistic given how the DS is built.
GeeBee Posted March 5, 2016 Posted March 5, 2016 Many thanks again, Geoff!After all, it was you who put me in touch with them.only too pleased to help out ....
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