Moebius Models Customer Service?

[Tom Geiger]

Guys, Moebius is a tiny little entity.  There may be a total of 5 people that manage a subcontractor that produces small runs of 5,000 to 10,000 kits. You cannot expect them to have a customer service department that covers all the parts you break and lose.  Do the math.

When I screw up something or lose parts, I simply buy another kit. It was my fault and I don't expect anyone to bail me out.  I did that with my Revell '29 Ford and now I have a great parts kit. These companies don't have a factory next door with bins full of parts.  They buy sealed kits from their supplier in China. So every time someone perceives that the body is slightly warped, they have to open a new kit to provide one.

Also, I've heard from  industry folks at how many people try to scam their customer service departments.  For instance when Revell came out with the '66 Chevelle wagon with the custom hoods, suddenly everyone had '66 El Caminos with missing stock hoods.  And kits aren't missing both the tires and wheels.. especially when the rest of the chrome tree the wheels were on is there.   So companies are cautious to what they are replacing these days.  

 

Edited June 29, 2016 by Tom Geiger

[Robberbaron]

I have bought 6 Moebius automotive kits so far.  Only problem I've ever had was that one of them was missing a decal sheet.

I emailed their customer service explaining the situation, and they quickly responded.  5 days after they told me they sent it, it was in my mailbox (Florida to Indiana).  Doesn't get much better than that.  Absolutely no complaints here.

[RancheroSteve]

Anybody had any contact with Moebius customer service recently? I sent them an email about 10 days ago and haven't received a reply, and when I called the phone number listed on the website just now I found that it's disconnected.

[crazyjim]

I believe I heard Moebius was sold.  Maybe Frank is out of a job?

[SfanGoch]

Old news. Moebius  was sold to Pegasus Hobbies in March. 

Steve, I just spoke with Larry of Pegasus Hobbies. He informed me that there is no phone/fax number. I mentioned that you emailed over a week agpand didn't get a reply. He said to resend the inquiry to customerservice@moebiusmodels.com.

[RancheroSteve]

Thanks, Joe. I knew about the sale, so I was prepared for a little turmoil or delay. Coincidentally or not, I heard back from Erik at Moebius today. Sounds like they're a bit busy and stressed over there, but he promised to get my request taken care of soon.

[SfanGoch]

Cool. It'll take some time to get things organized.