I need M & S Hobbies' E-Mail and contact information

[Bernard Kron]

Does anyone have experience with M & S Hobbies of Avondale, Arizona ? Specifically, they were vendors at the recent NNL West offering all manner of wonderful Japanese sports and racing car kits at very reasonable prices. I finally succumbed to a 1/24 Aoshima Pagani Huayra but by the time I went back they had sold out of them. They suggested to me that they could simply ship me one if I paid for it then. They wouldn't charge for the shipping. So I gave them my Visa and looked forward to what is a beautifully detailed, if complex, kit. That was on February 3rd. Since then no word from them and no kit. So last week I sent them a message via the "contact us" web form on their website. After 4 days I still hadn't heard from them so on Sunday I sent them another message, but still no answer. Does anyone have additional contact information, ideally a direct E-Mail address, so I can get this straightened out. Is  this sort of thing normal for them?

Thanx in advance for any help.
B.

Edited February 28, 2018 by Bernard Kron

[Muncie]

Bernard, check their facebook page - there is contact information there.  But give them time, he will get back to you.

turn on your PM -

Edited February 28, 2018 by Muncie

[Bernard Kron]

Thanks Steve. Unfortunately I'm not a Facebook user, but I can view Facebook pages so I'll check it out to see if there's information there I don't have. Frankly I'm surprised I've gotten no reply after a week of trying via their  website. They say the kit is " In stock and ready to ship ", so I would hope they would fill orders more promptly than that, let alone a fully paid order like mine. I just want to get this straightened out...

Edited February 28, 2018 by Bernard Kron

[martinfan5]

Very interesting, Marc is a great guy , here is the phone number to contact them.

(623) 695-7479

Edited February 28, 2018 by martinfan5

[Muncie]

Facebook will give you enough access to see contact information along with the annoying pop-ups to join Facebook - the M&S email used to be there, but I see Facebook is forcing the Facebook messaging center as well. Marc is a good guy and will take care of your concerns.  I hope you ordered the P/E detail set as well.

[Bernard Kron]

Thanks Steve and Jonathan. I'll use the information you provided to Dick Tracy things and get it straightened out. And no I didn't get the p/e set, but I suspect I should have. They had them there and it seems to be the kind of kit that demands the Full Monty...

[935k3]

This is surprising. Marc has always my go to first for new kits. He is one of the best businesses I have ever dealt with. He has always been good to get back to you. One time in about 15 minutes. I am sure you will get it straightened out.

[Bernard Kron]

Hi Dale,

Everyone has nothing but good things to say about M & S so I'm optimistic this will get straightened out. In just the short time since I initiated this thread I was able to get additional contact information and I've reached out to M & S using it. Once it's resolved I'll be sure to give everyone a heads up. Thanks for your vote of confidence in M & S.

Bernard

[Vince Nemanic]

The M&S crew are great. I've been dealing with them for years. I'm sure Mark will make it right.

[Bernard Kron]

I just heard from Mark. They're out of stock but receiving more kits this week. They'll ship upon receipt of them and give me the shipping info when they do. Thanks to everyone for the contact info and for sharing your experiences with me. The modeling world is indeed one big family of shared enthusiasm, including the vendors who earn our trust.

[martinfan5]

Happy to hear things got worked out.

Edited February 28, 2018 by martinfan5

[Danno]

Marc is a great guy and he WILL do what he says.  Rest assured.

He'll be at DESERT SCALE CLASSIC in Phoenix on April 14.  Our website has tons of information - including info about M&S Hobbies and how to reach them.

For the tech savvy do-it-yourselfers:   www.desertscaleclassic.com

For the Luddites:  Call

For the rest of us:  Click Here

 

 

[The Junkman]

I will add my vote to Marc being a really great guy to do business with.  A couple of times he's even made trade deals with me at shows.  Truly one of the good guys.  Good prices and great selection.

[Bernard Kron]

I just wanted to say that I've had further communication with M & S since my last update and they continue to be first-rate in their follow through. They have my model due in their warehouse very shortly and, thanks to some help from forum members in contacting them, their follow up gives me every confidence that my order is in good hands.

[Bernard Kron]

This is my final update, and for all the right reasons. The kit came today, perhaps a little sooner than I had expected, but really dead-on based on what they had said. They received their new inventory last week and it went right out the door. As I said, once I was able to establish communication everything went quickly and smoothly. Mark Palacz and John Zweber (who originally worked with me at the NNL), both were gracious and attentive in getting things resolved quickly. As everyone has said, M & S is a totally first-rate outfit. As I enter the (for me) brave new world of high-detail contemporary sports car kits, I'm sure M & S will be an important resource I'll be using often. Now if I can just do this beautiful kit justice! Thanks to all who responded here and especially to those of you who were able to provide the contact information I needed.

Edited June 4, 2018 by Bernard Kron