Moebius customer service is outstanding!

[modelercarl]

I have 2 of the Moebius Chrysler 300 kits and finally began building one of them up. Discovered that a bag of parts were missing, opened and checked the second kit and verified the missing parts. I emailed Moebius customer service and they requested that I pay $2.95 for shipping....I did so on 12-30 and received the needed parts today 1-4. Can't get much better than that!

[hgbben]

I had a broken exhaust piece for my Prostar, was broken before it was plated. Emailed them and provided a picture, they promptly sent me a replacement.

[1930fordpickup]

Good to hear.

[Petetrucker07]

Thats good to know. I may have to order another Prostar hood if the 1 i have now keeps givin me fits. Some reason i cant get paint on it without something going wrong.

[Chuck Most]

Thats good to know. I may have to order another Prostar hood if the 1 i have now keeps givin me fits. Some reason i cant get paint on it without something going wrong.

Clean it the way you would a resin part. I've noticed that sometimes Moebius (and a few from other manufacturers as well) have some kind of residue on the plastic in spots. Should end the paint adhesion problems.

[Petetrucker07]

Thanks for the tip Chuck. Now i just need to work on makin a paint booth to keep the dirt and bugs off it.

[charlie8575]

Moebius is rapidly turning into the company to beat in a lot of respects.

Charlie Larkin

[Michael Moore]

Moebius is rapidly turning into the company to beat in a lot of respects.

Charlie Larkin

I agree totally. These guys put so much into their products. Andbeing a long time fan of cars, comics and Sci-fi they have it all. I get the impression they must be fans as well as businessmen and very good people.

[58 Impala]

I have recently purchased several of the new Dodge/Plymouth kits (looking forward to building them) As for their customer service not happy. I recently emailed them about possibly purchasing the Plymouth A990 kit since everyone is sold out. They said they could put one together. When I received the kit it had all the parts to build the stock Belvedere kit not the A990 were in the box. After an email and a couple of phone calls, they said they would send the correct parts. Received my package, still missing all the correct parts along with some wrong ones. I guess I'll have to buy another Dodge A990 kit to get all the correct parts. Disappointing.

[mikemodeler]

3 hours ago, 58 Impala said:

I have recently purchased several of the new Dodge/Plymouth kits (looking forward to building them) As for their customer service not happy. I recently emailed them about possibly purchasing the Plymouth A990 kit since everyone is sold out. They said they could put one together. When I received the kit it had all the parts to build the stock Belvedere kit not the A990 were in the box. After an email and a couple of phone calls, they said they would send the correct parts. Received my package, still missing all the correct parts along with some wrong ones. I guess I'll have to buy another Dodge A990 kit to get all the correct parts. Disappointing.

Did they charge you for the kit? The second shipment of parts?

It's possible they misunderstood what you were looking for or more likely, the customer service rep who took your message was not familiar with what should have been in the kit. Keep in mind these kits are run in a factory and the parts are packaged there into a kit. If the kit was sold out they possibly didn't have the correct parts to create the kit as you wished.

[mikemodeler]

15 hours ago, 58 Impala said:

I have recently purchased several of the new Dodge/Plymouth kits (looking forward to building them) As for their customer service not happy. I recently emailed them about possibly purchasing the Plymouth A990 kit since everyone is sold out. They said they could put one together. When I received the kit it had all the parts to build the stock Belvedere kit not the A990 were in the box. After an email and a couple of phone calls, they said they would send the correct parts. Received my package, still missing all the correct parts along with some wrong ones. I guess I'll have to buy another Dodge A990 kit to get all the correct parts. Disappointing.

Modelroundup and Wes's Model Car Corner both show the kit in stock, have you considered either of them for the kit?

[58 Impala]

12 hours ago, mikemodeler said:

Did they charge you for the kit? The second shipment of parts?

It's possible they misunderstood what you were looking for or more likely, the customer service rep who took your message was not familiar with what should have been in the kit. Keep in mind these kits are run in a factory and the parts are packaged there into a kit. If the kit was sold out they possibly didn't have the correct parts to create the kit as you wished.

They said they could put one together (California Flash Plymouth A990), I paid full retail plus shipping $43 total. When I notified them I specified the parts that were missing, they sent most of the correct parts but not all of them. I just went back through the other 5 kits I purchased (Plymouth Belvedere I,Dodge Coronet, Dodge Coronet A990, Golden Commandos Plymouth AWB and the Dave Strickler Dodge AWB) and managed to find the missing pieces that just happen to be extra parts in some of  those kits. They could have just pulled the correct parts from the Dodge A990 which are the same for both kits in the first place.

Edited January 4 by 58 Impala

[58 Impala]

57 minutes ago, mikemodeler said:

Modelroundup and Wes's Model Car Corner both show the kit in stock, have you considered either of them for the kit?

The kit Is the California Flash Plymouth A990. Wes is sold out and Modelroundup doesn't list it (they had one OOP a while back and it was around $80).