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Resin Model Ranch


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I've emailed them twice with no response . I understand they have cut back because of a backlog and listed everything as out of stock but the website says to email them with questions and new orders .  Does any one know if they are still in business ?

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Yes he is still open, I spoke with him about 3 weeks ago. I have seen/heard others that stated the same, but I have asked him about some of them, he states he didn't get them. Maybe there is an issue with certain email providers??

 

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2 hours ago, 64SS350 said:

Yes he is still open, I spoke with him about 3 weeks ago. I have seen/heard others that stated the same, but I have asked him about some of them, he states he didn't get them. Maybe there is an issue with certain email providers??

 

That sounds a bit strange .  Did you actually speak with him or did you email him ?  I didn't see a phone # on the web site .

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On 4/6/2022 at 3:23 PM, 64SS350 said:

Yes, I talked with him. 

The last email I sent used my gmail account .  The website specifically says for orders to email "rmrmodels@gmail.com" so why would they not receive it ?  Makes absolutely no sense to me .  Maybe you can call and ask him to check his emails . 

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I don't know why,but I know it happened to me. I placed an order with a cosplay business, and couldn't receive information or a digital purchase. They stated they have problems sending items/emails to that provider. I have ATT and Yahoo, don't remember which one was the problem for them.

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What gets me is they tell you to email them to place an order then don't reply to any of them .  Lousy customer service is one thing I can't stand , I've fired employees that repeatedly do such things .

Are these guys in any way associated with Reliable Resin ?

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I'm pleased to tell everyone that Resin Model Ranch contacted me today and I apologize to Ron Andrews for my earlier negative posts .

While I've bought resin kits from several vendors this is my first time doing business with RMR and I was very impatient when there was no reply to my emails . I know better especially with supply issues and vendors being backed up with more orders than they can handle in a reasonable time frame .

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Yep, things like this happen from time to time. All this technology we've gotten used to is great, until it's not. I have a problem time to time where I will not get the customers completed order form. Payment shows up but, no completed form to go with it. It seems to be more consistent with a few customers. So, as stated above it may have something to do with certain providers. Glad you got things worked out. 

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3 hours ago, fairlane1320 said:

I've emailed them in past and never got a response. They have some Cougar parts I need, so I'll give it another try.

Ron you could also ask if they are attending any shows in the future.  Face to face is always better. 

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  • 2 weeks later...

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